Aswath Mani
Annerley,Australia
Summary
A motivated and customer-focused Master of Information Technology (Business Analysis) student seeking an entry-level IT Helpdesk role at Digital Accord. I bring a strong foundation in troubleshooting, Microsoft Office 365, Windows systems, and networking basics, combined with proven frontline customer service experience. Enthusiastic about joining a top-performing support team in a fast-paced IT environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Lead
BP
05.2023 - Current
- Over 100 clients received weekly frontline customer service and tech support, guaranteeing 98% satisfaction with prompt, problem-solving help
- Acknowledged by executives and customers alike, the BP shop portal included more than 10 positive customer reviews in six months
- Suggested usability upgrades for outdated point-of-sale systems, which helped cut down on employee mistakes by about 25% and enhance transaction efficiency overall
- Communicated with teammates, helped with stock handling, and supported sales floor operations to guarantee efficient daily store logistics
- Enhanced internal cooperation and customer relationship building through interaction with a variety of teams and customers in a dynamic retail environment
Data Engineer
Vishnu Lakshmi Industries – India
08.2021 - 11.2022
- Developed a sentiment analysis machine learning model with Python and Pandas, increasing model accuracy by 15% through data pretreatment methods
- Cleaned and analyzed massive datasets (more than 5000 entries) to derive important business insights about consumer sentiment and product feedback
- Enhanced data-translating abilities by converting technical findings into ideas that non-technical stakeholders could use
- Tools used: MySQL, Power BI, Python, and Excel
- Technologies: SQL, Data Warehousing
Education
Master in Information Technology - Business Analyst
Queensland university of technology
06.2025
Bachelors in Automobile - undefined
PSG college of technology
01.2021
Skills
- Sales & Reporting Tools
- Power BI Dashboards, Excel (PivotTables, SUMIFS, AVERAGEIFS, IF statements)
- SQL Reporting, Sales Forecasting, Category Performance Analysis
- Soft Skills
- Strong Communication, Customer Service, Upselling
- Adaptability, Time Management, Team Collaboration
- Confident Presenter and Visual Storyteller
- Data & Technical
Certification
- Microsoft Excel Associate (Office 365) – Microsoft
- Power BI Data Analyst Associate – Microsoft
- Google Data Analytics Certificate – Coursera
- Scrum Foundation Professional Certificate – ScrumStudy
- Trello Fundamentals – Atlassian University
Timeline
Customer Service Lead
BP
05.2023 - Current
Data Engineer
Vishnu Lakshmi Industries – India
08.2021 - 11.2022
Bachelors in Automobile - undefined
PSG college of technology
Master in Information Technology - Business Analyst
Queensland university of technology
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