Aswathy Santhosh Kumar

A highly motivated and results-driven consultant with over 5+ years of experience specializing in Salesforce and T24 core banking software. Proven expertise in identifying and capturing technical requirements for clients, with strong skills in developing and implementing effective solutions. Demonstrates exceptional analytical and problem-solving abilities, complemented by outstanding communication and negotiation skills. Committed to continuous learning and professional development to deliver optimal results.

Key Projects

IMD Business School, Lausanne, Switzerland: 2022 - 2024

Associate Consultant – Consultant

• Contributed to migrating the Alumni club portal from Sales Cloud to Education Cloud, including customizations hosted on the Experience Builder site and implementing the Stripe Payment gateway. This initiative resulted in a 37% revenue increase for the Alumni Club Department
• Involved in architecture design calls and revised the usage of current packages in the Salesforce (Sales cloud and Education cloud), recommending the best available packages in the market suiting the org needs.
• Hands on expertise in configuring and maintaining managed packages like Fonteva and Blackthorn which hosted events and memberships for the Alumni’s of IMD.
• Contributed to integrating Mailchimp and Salesforce to maintain robust contact management practices and create visually appealing emails for Alumni communications
• Led the development of efficient Salesforce UI solutions, leveraging expertise in Visual force, Lightning Components (Aura and LWC), and Lightning App Builder to enhance user experience and operational efficiency
• Demonstrated expertise in designing, implementing, and maintaining Salesforce solutions with a deep understanding of Salesforce architecture.

MORGAN STANLEY: 2020 - 2022

Senior Software Engineer - Associate Consultant

• Played a key role as a T24 developer, managing diverse responsibilities with a deep understanding of T24 architecture and functionality.
• Demonstrated expertise in designing and implementing T24 solutions, including requirement gathering, design, and development of client-specific requests.
• Prepared comprehensive technical specification documents for functional requirements across modules such as Loans, Deposits, FT, and financial reports required during the Close of Business (COB) process.
• Contributed to a major system upgrade from R09 to R19, ensuring seamless transitions and enhanced system performance.
• Delivered T24 customizations, including enhancements to the Term Loan AA product to enable 10- year bookings and implementing a rollover feature to renew loans as per client instructions at the time of booking.
• Designed and developed T24 Enquiries, Reports, and other custom solutions to meet business needs.
• Managed customer company migrations and developed efficient processes for customer creation workflows.
• Provided prompt support for production issues and actively contributed to deployment activities in production environments.
• Maintained code repositories in Bitbucket and streamlined build processes using available DevOps tools.
• Resolved technical and functional issues reported by users and addressed bank-side concerns effectively.
• Collaborated closely with clients during requirement gathering sessions and demonstrated completed tasks for validation and feedback.
• Monitored COB (Close of Business) processes to ensure smooth execution and troubleshoot issues as needed.
• Possesses a strong knowledge of retail banking operations within the T24 ecosystem.

FIRST ABU DHABI BANK(FAB): 2018 – 2020 Software Engineer

• Contributed to the T24 upgrade project as part of the build team, successfully handling the transition from R13 to R18 and migrating from a thick client (Desktop) to a thin client (Browser).
• Designed technical solutions and conducted root cause analyses for defects identified during the upgrade process.
• Played an active role in functional and technical testing, including defect identification and resolution during SIT (System Integration Testing) and UAT (User Acceptance Testing) phases.
• Managed package deployments to higher environments and ensured seamless integration.
• Installed new updates and features provided by Temenos (vendor) into existing functionalities, followed by thorough testing and validation.
• Provided post-go-live support, addressing any issues promptly to ensure system stability.
• Delivered on-demand user issue resolution and addressed both technical and functional challenges raised by the bank.
• Managed all production and maintenance releases, offering 24/7 support to ensure uninterrupted system performance.