Aswin Anil Kumar
Willetton,Australia
Work Preference
Summary
Dynamic operations manager with a proven track record of enhancing organizational efficiency through innovative employee motivation techniques and rigorous policy implementation. Expertise in industry best practices, market trends, and regulatory compliance ensures alignment with operational goals while driving continuous improvement. Recognized for a strategic and analytical approach to business planning, adept at navigating complex challenges to deliver effective solutions. Committed to fostering a collaborative work environment that empowers teams and maximizes productivity.
Overview
7
7
years of professional experience
Work History
Corporate Store Manager
7-eleven
09.2025 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Representative
Avis Budget Car Rental
01.2025 - 02.2025
- Managed end-to-end front-of-house operations, leading a customer service team to consistently deliver seamless, high-quality service in a fast-paced, high-demand environment.
- Recruited, trained, and developed team members, instilling strong customer service standards and improving overall team performance and morale.
- Resolved complex customer issues with professionalism and empathy, enhancing the customer experience and increasing repeat business.
- Oversaw day-to-day operations including staffing, queue management, reporting, and inventory coordination—skills directly transferable to retail store and stockroom management.
- Consistently exceeded key performance targets in customer satisfaction, service efficiency, and upsell revenue, demonstrating a strong commercial and customer-focused mindset.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Store Manager
Fish In The Family
04.2021 - 10.2024
- Led daily operations of a $100M revenue store, achieving top efficiency ranking nationwide through strategic planning and execution.
- Increased sales by 35% by introducing new merchandising standards and implementing targeted team development strategies.
- Managed and coached a team of 15 staff, consistently exceeding monthly sales goals for 8 consecutive months.
- Optimized inventory control processes, reducing costs while maintaining stock levels aligned with customer demand.
- Built and maintained vendor relationships to ensure consistent product availability and drive cost-effective purchasing.
Fulfillment Team Member
Equifax
09.2020 - 03.2021
- Accurately processed high volumes of background checks and identity verifications, consistently meeting strict daily SLA targets.
- Maintained data integrity and confidentiality while handling sensitive client and candidate information in compliance with privacy regulations.
- Collaborated with internal teams to resolve discrepancies quickly, ensuring smooth and timely client onboarding.
- Contributed to process improvements that enhanced fulfilment accuracy and reduced turnaround time.
- Recognized for consistently exceeding quality and productivity benchmarks in a fast-paced, compliance-driven environment.
Medical Centre Admin
Chapel Hill Family Doctors
02.2019 - 08.2020
- Expertly utilized Best Practice (BP) software to manage appointment scheduling, patient records, billing, and clinical correspondence in a fast-paced GP clinic.
- Maintained accurate and up-to-date electronic medical records, supporting efficient patient flow and timely clinical decision-making.
- Processed Medicare, DVA, and private billings through BP software with a focus on accuracy, compliance, and minimal claim rejections.
- Coordinated daily appointment books, recalls, and results management using BP tools to ensure optimal patient care continuity.
- Served as the first point of contact for patients, delivering professional, empathetic service while navigating the system to support both patients and clinical staff effectively.
Education
Master of Business Administration (MBA) - Business Administration and Management
James Cook University
Brisbane, QLD09.2023
Skills
- Customer Service Excellence
- Retail Operations Management
- Strategic Planning & Decision-Making
- Inventory & Stockroom Management
- Team Leadership & Staff Training
- Visual Merchandising & Display Optimization
- Vendor & Budget Management
- Problem-Solving & Conflict Resolution
- Technology Proficiency
- Coaching and mentoring
- Operations management
- Sales management
- Store operations oversight
Accomplishments
- Achieved the 3rd national store ranking within 2 years.
- Increased sales by 25% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the 1st quarter.
- Exceeded monthly store sales goals 18 months in a row.
- Supervised team of 25 staff members.
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Corporate Store Manager
7-eleven
09.2025 - Current
Customer Service Representative
Avis Budget Car Rental
01.2025 - 02.2025
Store Manager
Fish In The Family
04.2021 - 10.2024
Fulfillment Team Member
Equifax
09.2020 - 03.2021
Medical Centre Admin
Chapel Hill Family Doctors
02.2019 - 08.2020
Master of Business Administration (MBA) - Business Administration and Management
James Cook University