Aswin M

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Responsible for releasing part numbers as per SBOM from Analyst work queue & preparing catalogue in terms of both text & Illustrations, Handling market queries, tickets from Europe & North America
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Responsible for maintaining RO load for the workshop by monitoring marketing team of 12 people Keen follow up of customer satisfaction index with respect to HMIL norms. Conducting regular activities assigned by Hyundai for customer retention and satisfaction, Timely reporting to HMIL with specified reports as per KPI

• Advanced Master Service Advisor Program (HSAP 3), trained and certified by Hyundai Motor India Limited
• Awarded under top 3 twice in CATI – 2021 Survey (Ranked No.1 in recent Q3 in South India)

I hereby declare that, above details furnished by me are certainly true. If appointed I would work flawlessly with my full caliber so as to meet your entire satisfaction.

• Responsible for releasing part numbers as per SBOM from Analyst work queue & preparing catalogue in terms of both text & Illustrations, Handling market queries, tickets from Europe & North America
• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Responsible for maintaining RO load for the workshop by monitoring marketing team of 12 people Keen follow up of customer satisfaction index with respect to HMIL norms. Conducting regular activities assigned by Hyundai for customer retention and satisfaction, Timely reporting to HMIL with specified reports as per KPI

• Advanced Master Service Advisor Program (HSAP 3), trained and certified by Hyundai Motor India Limited
• Awarded under top 3 twice in CATI – 2021 Survey (Ranked No.1 in recent Q3 in South India)

I hereby declare that, above details furnished by me are certainly true. If appointed I would work flawlessly with my full caliber so as to meet your entire satisfaction.