Results-driven business professional with extensive expertise in project, portfolio, and program management, as well as strategic planning and business analytics. Holding a Master's degree in Global Project Management, a Micro-Masters in Project Management while in the final stages of completing a Master's in Business Analytics.
A strong emphasis on stakeholder engagement, conflict resolution, and negotiation, complemented by exceptional leadership skills guarantee effectiveness, efficiency and proactive. A deep knowledge of risk and quality management, capacity and capability planning, have proven abilities to optimise business operations and drive significant cost reductions.
Proficiency in data analysis allows to identify emerging trends, enabling the formulation of targeted strategies that enhance efficiency and support process improvement. Professional expertise had consistently delivered results, leading successful organisational improvements and spearheading change initiatives success, particularly adept at developing creative strategies for high-volume support ticket management, contributing to organisational success and achieving ambitious goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dekker (Director)