ATAMA Susu
Nadi,Fiji
Summary
Dynamic hospitality professional with extensive experience at Intercontinental Hotel, excelling in team coordination and guest relations. Proven ability to enhance service quality and train staff effectively, ensuring compliance with food safety standards. Recognized for delivering exceptional dining experiences in high-volume settings while maintaining a focus on performance monitoring and problem resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Intercontinental Hotel
01.2023 - Current
Oversaw breakfast operations and provided support to vessel host, i do run the dinner service
Restaurant Waiter
Kokomo Private Island
08.2022 - 11.2022
Executed room service duties efficiently as both bartender and waiter.
Hospitality Worker
Hilton Resort & Spa
08.2019 - 05.2022
Provided excellent customer service to enhance guest experience.
Bartender
Tadrai Island Resort
01.2016 - 02.2017
Served as bartender and managed guest check-ins upon arrival on the island.
Bartender
Smugglers Cove Inn
01.2012 - 09.2015
Served customers efficiently in both waiter and bartender roles.
Bartender
Sonaisali Island Resort
02.2011 - 09.2014
Provided exceptional service in a fine dining environment.
Bartender
Hard Rock Cafe
01.2009 - 01.2011
Provided excellent customer service in a fast-paced environment.
Education
No Degree - Cultural Studies
Nadi College
FijiNawaka District Scy
FijiHospitality
TPAF
Fiji02.2020
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Service quality
- Team management
- Staff supervision
- Food safety compliance
- Task delegation
- Health and safety standards
- Restaurant policies and procedures
- Staff management
- Performance monitoring
- Staff scheduling
- Problem resolution
- Server training and development
- Guest issue resolution
- Food and beverage service
- Food safety understanding
- Greeting and seating guests
- Team collaboration
- Point of sale POS software
- Safety training
- Work station assignments
- Opening and closing procedures
- Service quality standards evaluation
- Food safety
- Worker training
- Work schedule creation
- Supply ordering
- Work area inspection
- Food delivery oversight
- Equipment purchasing
- High volume dining
- Production and time sequencing
- Data entry software
- Production reporting
- Staff forecasting
Certification
Core’s participation certification
RSA certification
Responsible service of alcohol
Alison
Disability Assessment
Alison
Diploma Hospitality
Mainstay training
First Aid
Timeline
Restaurant Supervisor
Intercontinental Hotel
01.2023 - Current
Restaurant Waiter
Kokomo Private Island
08.2022 - 11.2022
Hospitality Worker
Hilton Resort & Spa
08.2019 - 05.2022
Bartender
Tadrai Island Resort
01.2016 - 02.2017
Bartender
Smugglers Cove Inn
01.2012 - 09.2015
Bartender
Sonaisali Island Resort
02.2011 - 09.2014
Bartender
Hard Rock Cafe
01.2009 - 01.2011
No Degree - Cultural Studies
Nadi College
Nawaka District Scy
Hospitality
TPAF