An enthusiastic and driven Techno-Functional Consultant with extensive experience in successfully delivering custom build solutions and maintaining integrated systems across the CRM space. Has 12+ years of experience working with clients in the Insurance and Manufacturing & Hi-tech & Life Science Industry developing a sound understanding of the domain, key players, business processes and binding regulations. Detailed knowledge of the software development lifecycle and continuous integration. Proficient in direct interaction with clients and other stakeholders across various European, US, Australia and Asian nations to ensure quick requirement capture, on-time resolution of reported issues and high quality deliverables with excellent feedback throughout. Conducted training on the technical and functional aspects of SFDC CRM Concepts for multiple batches of System Engineers as well as Associate Consultants. Additionally worked on the Incident, Change and Release Management, securing process compliances and seamless coordination between multiple teams for Releases and Enhancements and have also worked on Development projects. Recognized with various awards like Team Player Award for excellence in Project execution and Contribution for outstanding individual contribution in Project's.