Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Atanu Shaw

Meadowbank,Australia

Summary

An enthusiastic and driven Techno-Functional Consultant with extensive experience in successfully delivering custom build solutions and maintaining integrated systems across the CRM space. Has 12+ years of experience working with clients in the Insurance and Manufacturing & Hi-tech & Life Science Industry developing a sound understanding of the domain, key players, business processes and binding regulations. Detailed knowledge of the software development lifecycle and continuous integration. Proficient in direct interaction with clients and other stakeholders across various European, US, Australia and Asian nations to ensure quick requirement capture, on-time resolution of reported issues and high quality deliverables with excellent feedback throughout. Conducted training on the technical and functional aspects of SFDC CRM Concepts for multiple batches of System Engineers as well as Associate Consultants. Additionally worked on the Incident, Change and Release Management, securing process compliances and seamless coordination between multiple teams for Releases and Enhancements and have also worked on Development projects. Recognized with various awards like Team Player Award for excellence in Project execution and Contribution for outstanding individual contribution in Project's.

Overview

12
12
years of professional experience

Work History

Lead Engineer

Macquarie Bank
04.2023 - Current
  • Tested, evaluated and fixed safety systems.
  • Assessed scope and requirements to assist with project design determinations.
  • Adhered to timelines to meet quality assurance targets.
  • Coordinated with Enterprise and Solution Architects to finalize designs and confirm requirements.
  • Mentoring team members with technical skills to help with implementation.
  • Developed cost estimates and project specifications for proposals.
  • Developed planning criteria for integrating and enabling new technologies.

Salesforce Technical Lead/Architect

Zurich Financial Services Australia
03.2018 - 04.2023
  • Have design and implemented 20+ projects using various salesforce integration patterns and best practices successfully
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements
  • Developed next generation integration platform for internal applications
  • Strengthened developmental methodologies by introducing 'Salesforce development best practices' code quality document
  • Tested and deployed scalable and highly available software products
  • Requirement gathering and documenting functional and technical specification document of application developed
  • Contributed to establish Salesforce design/development guidelines and principles along with necessary documentation at Salesforce practice level
  • As technical lead managed development team's deliverables by helping through establishing best practices, solution designs, supervising developers deliverables through review process
  • Collaborated with agile squad members and business stakeholders plan and prioritize and scope feature requests to ensure each releases are scoped properly as per business roadmap
  • Implement all assigned sprint salesforce related development deliverables and take part in all AGILE squad ceremonies
  • Have done application Branding and Front End UI Customization for external facing user application pages built on Visualforce Pages, LWC, AURA components following standard HTML5 and using lightning design system and custom CSS and ensuring UI's implementations are responsive considering mobile first approach
  • Worked on Schema designs and User Persona definitions(Roles, Profile, Permission Set, Permission Set Group) following best practices to ensure data integrity and security requirements are maintained at highest standards
  • Helped with Solution designs for third party integration and app exchange products with salesforce platform following different efficient integration patterns (SSO, Outbound Message, Platform Events, REST, SOAP etc
  • Suitable for each business use cases and also following infosec standards and best practices
  • Produce Technical Specification and associated Design Documentation for new application features/enhancements, as well as necessary production support materials
  • Have provided application support post release to ensure all issues due to project changes are addressed efficiently to minimize business impacts
  • Implemented DevOps process from scratch to manage release process and application code base efficiently as per industry standards CICD processes and also played the role of DevOps engineer role as in when required to manage code deployments of a release cycle through (DEV, SIT, UAT, STAGING, PROD)
  • Ensured Salesforce Security updates from every releases are monitored, analyzed to determine any potential impacts and solutions beforehand to avoid production issues
  • Monitor exception logs for application issues and address them as needed
  • Have done data migration using Apex Data Loader
  • Have developed Complaint Management System app using LWC, Apex and Flows for internal salesforce users on salesforce platform and integrated with Service Cloud to help business with complaint assessment process
  • Application provides interface to users to lodge complaints and also for Complaints QA process it allows users to setup assessment questionnaire and possible answers with weightage as template and use them in assessing complaints
  • Have designed and implemented SMS automation using SMS Magic AppExchange product, apex batches, SMS Magic API, Process builders etc for SMS notifications for various use cases
  • Have designed and implemented Livewell SSO Integration with Customer community using Salesforce as IDP using Oauth and REST based API Integration for data exchanges
  • Have worked on Bambora Payment Gateway Integration for PCIDSS compliant requirements to accept adhoc payments, Direct Debit request for future payments scenarios for Internal Salesforce users and also for external users (Adviser/Customer) in community clouds
  • Have designed and build claim intake solution for external facing users from community cloud which is integrated with internal claim management system 'Claim Vantage'
  • Have build Customer and Adviser portal external facing application using salesforce community cloud, LWC, Aura components
  • Have developed front end custom responsive UI using lightning design system and custom CSS
  • Worked on various self service options, notifications, data integration with various platforms using internal custom API's , SSO integration with third party Quoting platforms
  • Have designed the solution and implemented appointment booking management system using Lightning Scheduler for internal and externals users on service and community cloud
  • Creating Custom Triggers using Apex language to override standard functionality and enable validations and cross object functionalities on core components
  • Developing Apex Batch Class
  • Enabling Community Portal and setting up Community Portal Users
  • Data migration using Apex Data Loader
  • Installing manage package application in Salesforce org from App Exchange
  • Training Business users
  • Providing application support post development
  • Salesforce Production Support and BAU enhancement
  • Marketing Automation (Marketing Cloud,Pardot,Marketo) integration with Salesforce
  • Helped transformation of Salesforce classic UI to Lightning UI.
  • Managed project scope, schedule, status and documentation.
  • Managed project planning, resource allocation, scope, schedule, status and documentation.
  • Created and implemented innovative business solutions to support corporate objectives.
  • Supervised deployments and provided troubleshooting and user support.
  • Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
  • Conducted research to evaluate systems design and process efficiency.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.

Senior Salesforce Developer

Cognizant Technology Solutions
04.2015 - 02.2018
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks
  • Updated programs as per user needs and developed codes that were in accordance to specifications
  • Crafted modules, interfaces and applications through native Salesforce development
  • Delivered front-end and back-end architecture and functionality by translating development requirements
  • Requirement gathering and documenting functional and technical specification document of the application developed
  • Creating custom Profiles, Roles and Sharing Rules based on business requirements
  • Creating Custom Triggers using Apex language to override standard functionality and enable validations and cross object functionalities on core components
  • Developing custom Objects, Visual Force Page and Apex class, JavaScript based on the business functionality
  • Developing Apex Batch Class to automate Email notifications
  • Soap API Integration using SSO authentication with External system
  • Generating Salesforce WSDL and Consuming External WSDL to generate apex web service class for integration
  • Data migration using ETL tool Data loader
  • Deployment through the different environments (DEV, SIT, UAT, QA, PROD) during different phase of application lifecycle.

Salesforce Developer

Tata Consultancy Services
09.2014 - 04.2015
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks
  • Updated programs as per user needs and developed codes that were in accordance to specifications
  • Crafted modules, interfaces and applications through native Salesforce development
  • Delivered front-end and back-end architecture and functionality by translating development requirements
  • Provided support and customized solutions in AEGON CRM using all Sales force components based on updated requirements for each release and support business requirements and processes
  • Managing incident based support activities
  • Coordinating with multiple vendors for resolution of an incident
  • Creating custom Profiles, Roles and Sharing Rules based on business requirements
  • Creating Custom Triggers using Apex language to override standard functionality and enable validations and cross object functionalities on core components
  • Developing custom Objects, Visual Force Page and Apex class, JavaScript based on the business functionality
  • Developing Apex Batch Class
  • Deployment through the different environments (DEV, SIT, UAT, QA, PROD) during different phase of application lifecycle
  • Worked on Marketing Automation platform Exact Target.

Associate Programmer

Wipro Technologies
11.2011 - 08.2014
  • Provided support and customized solutions in Sales CRM using all Sales force components based on updated requirements for each release and support business requirements and processes
  • Worked with Business groups to understand their business processes and requirements
  • Understood business requirements, implementation, and support
  • Creating custom Profiles, Roles and Sharing Rules based on business requirements
  • Creating Custom Triggers using Apex language to override standard functionality and enable validations and cross object functionalities on core components
  • Developing custom Objects, Visual Force Page and Apex class, JavaScript based on the business functionality
  • Developing Apex Batch Class
  • Deployment through the different environments (DEV, SIT, UAT, QA, PROD) during different phase of application lifecycle
  • Data migration using ETL tool Data loader
  • Managing incident based support activities
  • Coordinating with multiple vendors for resolution of an incident
  • Taking part in deciding technical solutions for Problem Management
  • Produce Requirements and associated Design Documents for assigned application features/enhancements, as well as necessary production support materials.

Education

Master of Technology - Electronics and Control Engineering

SRM University - Chennai, India
05.2011

Bachelor of Technology - Electronics and Electrical Engineering

B.P.U.T University - Odisha, India
07.2009

Skills

  • Marketo
  • Pardot
  • Salesforce Marketing Cloud Integrations with Salesforce
  • Apex
  • Visual Force
  • Apex Triggers
  • Aura Components
  • LWC
  • Flows
  • Forcecom
  • Eclipse
  • Visual Studio
  • Continuous Integration Deployment using AutoRabit
  • Jenkins
  • Version Control: GIT
  • Bit bucket
  • Scripting: Javascript
  • JQuery
  • Data Loader
  • Integrations: Salesforce Integration Patterns
  • Rest API
  • SOAP API
  • JSON
  • SSO
  • OAUTH20
  • SAML
  • XML
  • CRM and Salesforce proficiency
  • Leading projects
  • In-depth knowledge of Salesforce
  • Sales Cloud
  • Service Cloud
  • Community Cloud
  • Lightning Scheduler
  • HTML
  • CSS
  • Team Oversight
  • Service Requests
  • Technical Analysis
  • Software Development
  • Programming
  • Agile methodologies
  • Continuous delivery
  • DevOps practices
  • System design
  • Software architecture
  • Design Development

Accomplishments

  • Worked on multiples modules like CRM, Sales Force Automation (SFA), Market to Order (M2O), and Campaign and Pardot, Marketo,Exact target (Marketing Cloud) integration with Salesforce .com
  • Worked on App Exchange products like Claim Vantage, SMS Magic, Vision scan etc
  • Worked on Salesforce Platform Customization like Apex Class, Apex Triggers, Apex Batch, Visualforce page
  • Strong understanding of SOQL and Apex Data Loader for Force.com database management
  • Strong knowledge of the Visualforce MVC framework for configuring feature-rich user interfaces and Apex Programming Language for implementing business logic extending the standard functionalities
  • Worked on Salesforce.com Lightning using Lightning design system
  • Worked on Salesforce.com Community and Sites
  • Worked on various Salesforce Integration with external platforms using various API's like SOAP, REST, SSO etc
  • Highly experienced on Lightning Web Components
  • Have experienced on schedule management using Lightning Scheduler
  • Have got good Front End UI development experience using HTML5 and CSS to customize the front end UI for communities
  • Have experience of DevOps role to establish best industry standard practices for code management and deployment process using tools like AutoRabit,Jenkins, GIT,Bitbucket
  • Have vast project implementation experience using AGILE methodology.

Languages

English
Hindi
Bengali
Assamese
Oriya

Timeline

Lead Engineer

Macquarie Bank
04.2023 - Current

Salesforce Technical Lead/Architect

Zurich Financial Services Australia
03.2018 - 04.2023

Senior Salesforce Developer

Cognizant Technology Solutions
04.2015 - 02.2018

Salesforce Developer

Tata Consultancy Services
09.2014 - 04.2015

Associate Programmer

Wipro Technologies
11.2011 - 08.2014

Master of Technology - Electronics and Control Engineering

SRM University - Chennai, India

Bachelor of Technology - Electronics and Electrical Engineering

B.P.U.T University - Odisha, India
Atanu Shaw