Athanasia Kapakoulakis

Performance-oriented Sales Leader offering exceptional record of achievement over 12-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Soula

• MS Office – Intermediate
• Netsuite – Intermediate to Advanced
• Excel – Intermediate
• Visio
• Cert IV – Marketing and Communications – partial completion 2014/15
• Procure to pay
• Siebel – intermediate
• SAP – Basic
• Emotional Intelligence
• First Aid Officer – Level 2
• Workplace Trainer
• Call quality accreditation

• Successfully transformed a semi-active client into a highly engaged one, resulting in the need for large mailouts of up to 300K every two months. This achievement was accomplished by sourcing clean data and optimizing costs. (IVE Group)
• Exceed budget every quarter for FY23 by 20 – 25% (IVE Group)
• Obtain a Salesperson award for Q3 FY23 as exceed budget above all other Account Managers (IVE Group)
• Expanded the scope of services for an existing client by introducing them to IVE's Digital offerings, as well as our Display and Merchandising offerings. This not only increased their spending with IVE but also allowed the client to target a different customer segment. (IVE Group)
• Led the scoping, creation of requirements, and development of a project charter for Case Management. Additionally, created use cases, process documents, and conducted training, resulting in the successful implementation of the system within a tight timeframe of 6 weeks. (NetSuite)
• Played a crucial role as the communications lead during 6 divestments/acquisitions within a span of 18 months. Formulated effective communication strategies for both internal and external customers, and developed a comprehensive FAQ document for customer support staff. (BP)
• Led the communications efforts for the One Card Project, which impacted 40,000 BP Regional customers. Developed introductory and follow-up letters, as well as call scripts for a follow-up campaign. Prepared FAQ documents to assist customer support consultants in handling inquiries from transitioning customers. (BP)
• Served as the key project lead during the transition of 12,000 customers for the Lowes Petroleum project. Developed Visio process flows, process documents, FAQ materials, and training plans. Conducted training sessions and managed daily/weekly reporting on call and administrative statistics. (BP)