ATHAR NASIR
Melbourne,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fawkner Kebab House
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Bachelor of Arts - HUMANITIES GROUP
UNIVERSITY OF THE PUNJAB
LAHORE PAKISTAN06.2000
Skills
- Problem-Solving Ability
- Surveillance and Monitoring
- Access Control
- Security Checks
- Emergency Response
- Alarm Systems
- Patrolling
- Crowd Control
- Report Writing
Swimming
English
Urdu
Hindi
Punjabi
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Customer Service Representative
Fawkner Kebab House
02.2021 - Current
Bachelor of Arts - HUMANITIES GROUP
UNIVERSITY OF THE PUNJAB
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