Atharva Khamkar
Melbourne,VIC
Summary
Dynamic customer service professional with extensive experience in high-volume service environments. Expertise in fostering strong client relationships, delivering prompt and empathetic solutions, and maintaining composure under pressure. Proven ability to lead teams, oversee cash operations, and communicate effectively with diverse customer groups. Solid background in hospitality, retail, and marketing emphasizes a commitment to exceeding customer expectations. Skilled in project coordination and adept at managing multiple tasks simultaneously, providing essential support in event organization and process optimization to boost operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Part-time)
Zone Bowling
10.2023 - Current
- Delivered exceptional guest experiences in a high-volume entertainment venue, handling over 100 customer interactions per shift
- Played a key role in managing bookings, payments, and point-of-sale operations
- Provided front-line support during birthday parties, group events, and peak periods, ensuring smooth service and guest satisfaction
- Contributed to internal reporting and cash reconciliation, enhancing accuracy and financial reliability
- Recognized for patience, multitasking, and maintaining professionalism during challenging customer situations
Front of House Staff
Dalgaty’s Café
Melbourne, Victoria
07.2023 - 10.2023
- Operated cash register accurately, processing transactions efficiently and managing payments.
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on operational procedures, promoting effective teamwork and efficiency.
IETE – ISF Co-Ordinator
K.C. College of Engineering
Mumbai
12.2019 - 01.2022
- Coordinated multiple projects simultaneously, meeting deadlines and achieving set objectives.
- Encouraged and guided student startups and innovative projects, facilitating mentorship and resource access.
- Assisted in planning and managing budgets for events and initiatives to maximize resource utilization.
Education
Master of Science - Data Science
Monash University
Melbourne, VIC07.2025
Bachelors - Electronics and Telecommunication
K. C. College of Engineering
Mumbai05.2022
Diploma - Computer Engineering
Dr D.Y.Patil University
Mumbai05.2019
Skills
- Customer service expertise
- Problem Solving: Skilled at analyzing issues and delivering prompt, customer-oriented solutions
- Conflict Resolution: Handled feedback and complaints constructively to ensure stakeholder satisfaction
- Teamwork & Leadership: Staff mentoring, team collaboration, cross-functional coordination, client relations, digital campaign execution
- Tools & Technical: MS Office Suite, reporting and reconciliation, social media platforms, SQL, python, Excel
- Other Soft Skills: Time management, adaptability, problem-solving, attention to detail
Websites
Timeline
Customer Service Representative (Part-time)
Zone Bowling
10.2023 - Current
Front of House Staff
Dalgaty’s Café
07.2023 - 10.2023
IETE – ISF Co-Ordinator
K.C. College of Engineering
12.2019 - 01.2022
Master of Science - Data Science
Monash University
Bachelors - Electronics and Telecommunication
K. C. College of Engineering
Diploma - Computer Engineering
Dr D.Y.Patil University
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