Athena Herbert
Brisbane,QLD
Summary
- Adept at office management and customer relations, I significantly enhanced operational efficiency and team productivity within the New Zealand Defence Force. My expertise in database administration and my ability to foster team collaboration led to a marked improvement in project delivery times and service quality, embodying a blend of strategic oversight and interpersonal skills.
- Knowledgeable Administration Officer with solid foundation in administrative functions and track record of supporting efficient office operations. Successfully coordinated schedules, managed communications, and streamlined processes to enhance organizational performance. Demonstrated strong organizational and problem-solving skills in diverse workplace environments.
- Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.
- Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 5 years of Administrative experience.
- Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help business organization improve operations.
- Self-motivated Administration Officer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
- Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
- Dynamic individual with hands-on experience in Administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Administration Officer
New Zealand Defence Force
02.2018 - 11.2024
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Created, prepared, and delivered reports to various departments.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed daily payment processing and drafted related financial documents.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Education
High School Diploma -
Church College of Samoa
Samoa11-2000
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Documentation and control
- Document control
- Database administration
- File maintenance
- Calendar management
- Schedule management
- Reporting skills
- Database management
- Account reconciliation
- Policy and procedure modification
- Document preparation
- Contract negotiations
- Budget adherence
- File management
- Financial reporting
- Meeting facilitation
- Workflow planning
- Regulatory compliance
- Presentation design
- Report generation
- Reporting proficiency
- Scheduling expertise
- Office administration
- Information requests
- Customer service
- Attention to detail
- Scheduling
- Recordkeeping and file management
- Work Planning and Prioritization
- Decision-making
- Team collaboration
- Data confidentiality
- Document management
- Business administration
- Documentation and reporting
- Staff management
- Operations management
- New hire onboarding
- Performance improvement
- Project management
- Business development
- Network administration
- Contract administration
- Program management
- Expense monitoring
- Equipment usage tracking
Accomplishments
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM),
Timeline
Administration Officer
New Zealand Defence Force
02.2018 - 11.2024
High School Diploma -
Church College of Samoa
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