Athena Sou
Melbourne,VIC
Summary
Proven achiever with a track record of enhancing brand visibility for Koi Cafe by executing targeted marketing campaigns and fostering strong customer relationships. Skilled in salesmanship and cleanliness, I excel in creating welcoming environments and driving results through strategic planning and effective communication. Demonstrated leadership in training teams to exceed operational standards and achieve significant performance improvements. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Team Member
Soul Origin
07.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Head Barista
Koi Cafe Vietnam
01.2023 - 01.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Marketing Associate
Koi Cafe
01.2023 - 01.2024
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Education
Bachelor of Science - Psychological Science
Deakin University
Melbourne, VIC07.2027
Skills
- Order Taking
- Cleanliness
- Salesmanship
- Phone Etiquette
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
FOH Team Member
Soul Origin
07.2024 - Current
Head Barista
Koi Cafe Vietnam
01.2023 - 01.2024
Marketing Associate
Koi Cafe
01.2023 - 01.2024
Bachelor of Science - Psychological Science
Deakin University
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