Athiai Tulba

• Provide personalised service by helping customers find the right footwear based on their individual needs and lifestyle

• Create a welcoming and supportive environment to ensure each customer enjoys a positive in-store experience

Product Knowledge & Fitting Technology:

• Use the MyFit 3D system to analyse foot shape and recommend the most suitable footwear for comfort, support, and performance

• Stay up to date with the latest product knowledge to confidently explain features and benefits of various shoe brands

Customer Service: Greet and assist customers, offering product knowledge and recommendations tailored to individual needs.

• Product Knowledge: Stay informed about the latest hair and beauty products, including those from leading global brands like Sensationnel, Sensual, and Eve International.

• Sales: Drive sales by understanding customer preferences and promoting suitable products.

• Inventory Management: Assist in stock replenishment and ensure the store is well-organised and presentable.

• Team Collaboration: Work cohesively with team members to achieve store targets and maintain a positive work environment.

My Responsibilities:

• Front Desk Management: I greet clients warmly as they arrive and create a professional, welcoming atmosphere.

• Appointment Scheduling: I book, confirm, and manage appointments using salon software or booking systems.

• Client Communication: I answer phone calls, respond to enquiries, and provide information about services, pricing, and availability.

• Customer Service: I assist clients with check-in and check-out processes and help address any questions or concerns they may have.

• Cash Handling: I process payments accurately using cash, card, or other methods, and ensure all records are kept up to date.

• Salon Presentation: I keep the reception area clean, tidy, and aligned with the salon’s professional standards.

• Team Support: I communicate and coordinate with stylists and other team members to support smooth daily operations.

• Product Sales: I recommend and promote salon products or treatments to enhance the client’s overall experience.