ATHICHA DUANG-NGERN
Tullamarine,VIC
Summary
Dynamic customer service professional with extensive experience at Qantas Airways, excelling in team collaboration and communication. Proven track record in enhancing guest satisfaction and resolving inquiries efficiently. Skilled in management and attention to detail, consistently delivering exceptional service and fostering positive relationships in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Qantas Airways
Tullamarine, VIC
10.2025 - Current
- Assisted passengers with check-in procedures and boarding requirements.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Utilized reservation systems to manage bookings and ticketing efficiently.
- Resolved customer complaints in a timely manner.
- Followed company policies and procedures related to customer service operations at all times.
Lounge Attendant
Qantas Airways
Melbourne, <ul>
<li>Assisted guests with inquiries and provided exceptional customer service.</li>
<li>Assisted customers with their inquiries and requests in a timely manner.</li>
<li>Collaborated with team members to enhance guest experiences and satisfaction.</li>
<li>Provided exceptional service to high volume of daily customers.</li>
<li>Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.</li>
</ul>
08.2022 - 10.2025
- Assisted guests with inquiries and provided exceptional customer service.
- Assisted customers with their inquiries and requests in a timely manner.
- Collaborated with team members to enhance guest experiences and satisfaction.
- Provided exceptional service to high volume of daily customers.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
F&B ATTENDANT
Shangri-La The Marina Cairns
Cairns, <ul>
<li>Handled guest inquiries and resolved concerns promptly and professionally.</li>
<li>Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.</li>
<li>Provided accurate order information to kitchen staff for preparation.</li>
<li>Strictly followed standard operating procedures while preparing meals for customers.</li>
</ul>
01.2023 - 09.2023
- Handled guest inquiries and resolved concerns promptly and professionally.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Provided accurate order information to kitchen staff for preparation.
- Strictly followed standard operating procedures while preparing meals for customers.
EXECUTIVE ASSISTANT
PULSE Clinic
Thailand, <ul>
<li>Managed executive schedules and coordinated appointments efficiently.</li>
<li>Maintained confidential files and ensured data integrity consistently.</li>
<li>Assisted in project management by tracking deadlines and deliverables.</li>
</ul>
10.2021 - 06.2022
- Managed executive schedules and coordinated appointments efficiently.
- Maintained confidential files and ensured data integrity consistently.
- Assisted in project management by tracking deadlines and deliverables.
HEAD BARISTA
The Coffee Club Cairns Esplanade
Cairns, <ul>
<li>Trained and mentored new baristas on coffee preparation techniques.</li>
<li>Ensured consistent quality of beverages through rigorous standards.</li>
<li>Developed and maintained positive customer relationships during service.</li>
<li>Resolved customer complaints promptly to ensure satisfaction.</li>
</ul>
06.2019 - 12.2019
- Trained and mentored new baristas on coffee preparation techniques.
- Ensured consistent quality of beverages through rigorous standards.
- Developed and maintained positive customer relationships during service.
- Resolved customer complaints promptly to ensure satisfaction.
EVENT COORDINATOR
Bangkok Convention Center
Thailand, <ul>
<li>Coordinated event logistics including venue setup and catering arrangements.</li>
<li>Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.</li>
<li>Provided on-site support during the day of the event including problem solving if necessary.</li>
<li>Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.</li>
</ul>
01.2016 - 12.2018
- Coordinated event logistics including venue setup and catering arrangements.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
FLIGHT STANDARD OFFICER
Bangkok Airways
Thailand, <ul>
<li>Coordinated daily operations to ensure smooth passenger experiences.</li>
<li>Collaborated with team members to improve service efficiency and quality.</li>
<li>Monitored compliance with safety regulations during flight operations.</li>
<li>Participated in regular meetings with upper management regarding progress updates on current initiatives.</li>
</ul>
05.2016 - 11.2018
- Coordinated daily operations to ensure smooth passenger experiences.
- Collaborated with team members to improve service efficiency and quality.
- Monitored compliance with safety regulations during flight operations.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Education
BACHELOR OF AVIATION MANAGEMENT - Thailand
Civil Aviation Training Center
Thailand05.2016
Skills
- Management
- Customer service
- Team collaboration
- Communication
- Attention to detail
Certifications Courses
- Responsible Service of Alcohol Program, Victorian Gambling and Casino Control Commission (RSA VIC)
- Provide Responsible Service of Alcohol, Galaxy Training Australia Pty. Ltd. (RSA QLD)
- Barista Training, Vittoria Coffee College
Languages
Thai
Native/ Bilingual
Laos
Professional
English
Full Professional
Timeline
Customer Service Agent
Qantas Airways
10.2025 - Current
F&B ATTENDANT
Shangri-La The Marina Cairns
01.2023 - 09.2023
Lounge Attendant
Qantas Airways
08.2022 - 10.2025
EXECUTIVE ASSISTANT
PULSE Clinic
10.2021 - 06.2022
HEAD BARISTA
The Coffee Club Cairns Esplanade
06.2019 - 12.2019
FLIGHT STANDARD OFFICER
Bangkok Airways
05.2016 - 11.2018
EVENT COORDINATOR
Bangkok Convention Center
01.2016 - 12.2018
BACHELOR OF AVIATION MANAGEMENT - Thailand
Civil Aviation Training Center