Athieng Magot
Blakeview,SA
Summary
Versatile and results-driven professional with experience in customer service management, security operations, and sales. Proven track record of leading teams, ensuring customer satisfaction, and maintaining a safe environment in high-pressure settings. Skilled in conflict resolution, upselling, and building strong client relationships. Adept at training staff, managing daily operations, and meeting sales goals. Strong communicator with a commitment to providing top-notch service, enforcing rules, and handling emergencies effectively.
Overview
9
9
years of professional experience
Work History
CORRECTIONAL OFFICER
Serco
Adelaide
06.2023 - Current
- Ensured safety and security by enforcing rules, monitoring inmate behavior, and responding to emergencies.
- De-escalated conflicts and maintained calm, professional conduct in high-stress situations.
- Wrote detailed reports, conducted searches, and upheld facility regulations to ensure compliance.
- Experience using digital platforms to document and track incidents in real-time.
- Proficient in two-way radios, security phones, and emergency alert systems.
- Familiar with software that tracks inmate movements, schedules, and facility operations.
SALES REPRESENTATIVE
2kw
Adelaide
10.2022 - 05.2023
- Developed strong customer relationships, identified needs, and provided tailored solutions.
- Consistently met or exceeded sales targets through effective product knowledge and persuasive communication.
- Managed sales leads, followed up with clients, and maintained detailed records of customer interactions.
- Familiarity with tools that analyse sales data to track performance and optimize strategies.
KFC MANAGER
KFC
Munno Para
01.2017 - 10.2022
- Dynamic KFC manager with over 5 years of experience in high-volume restaurant operations.
- Demonstrated expertise in leading teams to deliver exceptional customer service and drive sales growth.
- Skilled in implementing effective training programs that enhance employee performance and satisfaction.
- Proficient in using point-of-sale (POS) systems for order management and payment processing.
Education
CERTIFICATE 3 IN CORRECTIONS -
Social Research Centre
Adelaide06.2024
HIGH SCHOOL QUALIFICATION -
Hope christian College
craigmore12.2021
Skills
- Team Leadership
- Customer Focus
- Time Management
- Problem-Solving
- Safety & Security
- Conflict Resolution
- Communication
- Physical Fitness
- Rule Enforcement
- Sales Skills
- Relationship Building
- Product Knowledge
- Goal-Oriented
Timeline
CORRECTIONAL OFFICER
Serco
06.2023 - Current
SALES REPRESENTATIVE
2kw
10.2022 - 05.2023
KFC MANAGER
KFC
01.2017 - 10.2022
CERTIFICATE 3 IN CORRECTIONS -
Social Research Centre
HIGH SCHOOL QUALIFICATION -
Hope christian College
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