Summary
Overview
Work History
Education
Skills
Timeline
Generic

Athique Haneefa

Sydney

Summary

Results-driven product professional with extensive experience in managing end-to-end product lifecycles. Adept at collaborating with cross-functional teams to deliver impactful solutions. Known for adaptability and strong focus on achieving results through effective problem-solving and strategic planning.

Overview

15
15
years of professional experience

Work History

Product Manager (Acting) - Digital Products

icare NSW
12.2024 - Current
  • Collaborated with HBCF Business Stakeholders to define the vision and value proposition for the CQS Mobile App.
  • Created the product backlog by writing clear user stories and acceptance criteria for app requirements.
  • Continuously engaged with business stakeholders as part of and beyond formal requirement gathering workshops to help define the shape of the minimum viable product for the CQS App.
  • Followed a meticulous framework for which gets built first considering the business value, technical complexity and resourcing constraints while ensuring that the team always progressed the build as a working product at any point in time.
  • With mobile application development being greenfield at icare, collaborated with different technical streams while nurturing a positive cross functional growth mindset across Digital and Technology.
  • Proactively mapped dependencies with different streams - Architecture, Security, Testing, LoadStone backend, integration and OKTA teams to prevent bottlenecks and ensure a smooth delivery adhering to committed release timelines.
  • Led proactive communication with D&T and HBCF stakeholders and provided cross functional translation by speaking both technical and business languages fluently across the teams.
  • Showcased the app before senior stakeholders on two occasions highlighting the problem that we are solving with the app and demonstrating features and received positive feedback.

Practice Lead - Digital

icare NSW
01.2022 - Current
  • As the Digital Practice lead at icare, I mentor and coach a Digital team of Technical Leads, Sitecore Architect, Senior Front end and backend developers to perform consistently at high standards and motivation with clear product vision for all Digital changes.
  • Supported in improving the authenticated portal adoption rate by analysing current issues with user onboarding and helped develop an automation strategy for quick onboarding.
  • Drafted Digital experience uplift road maps for current digital platforms and contributed heavily to the business case and discovery sessions for Digital Experience Platform Upgrade project.
  • Contributed to the PI planning session for Digital squad and further in the idea canvas and business workshop sessions.
  • Maintained guardrails to ensure Digital changes are implemented as per highest levels of Development and DevOps standards across all projects at icare.
  • Acted as Scrum master and Product Owner for Digital BAU for the year 2022 and participated and conducted the Agile ceremonies - Daily stand ups, Backlog refinement, Sprint Planning, Review and Retrospective sessions for Digital BAU
  • Run the discovery and elaboration sessions within Digital BAU and drafted the features, the user stories and detailed acceptance criteria in JIRA/ confluence ensuring they align to vision, business context, customer needs and business value drivers.
  • Provided endorsement of user stories and testing criteria as required, in collaboration with relevant business subject matter experts as required.
  • Handled the Digital Operations for over a year (2022-2023) as acting Operations Lead and also managed the Support PI Portal mailbox and external customer and internal stakeholder communications in these two areas.
  • Enterprise release management of contact for Digital practice - managing Digital release scope, implementation plan, code merge plans, PVT release as single point of contact for Cognizant Vendor manager at icare, liaising with vendor account manager, procurement, project and finance teams - Gathering resource requirements from projects, approving draft CRs, approving timesheets and validating invoices for resources.
  • Assisted projects with Digital resourcing, managing cross stream dependencies and risks through to closure and ensure timely quality delivery of all Digital changes at icare.

Platforms Lead- Cyber Cloud

Deloitte Australia Services Pty Ltd
04.2021 - 12.2021
  • Cyber Platform Lead in Sydney Cyber Cloud team leading the implementation of Cyber Security Controls for the different Australian public sector agencies and universities.
  • Mentor Cyber team members and help them define their career goals in alignment with their areas of interest and strengths as well as the practice/ project goals.
  • Organise workshops to gather detailed control requirements based off contractual, regulatory and international standards, document the requirements in JIRA/ Confluence and ensure that the control requirements are implemented and tested with utmost quality.
  • Identify and remove roadblocks for the progress of the implementation, coach team members and improve their efficiency and productivity.
  • Work on RFPs, review and provide feedback on tender response drafts, work on finances and align resources within budgets for project proposals
  • Work on business development activities to create a control assurance capability within Risk Advisory in terms of established processes, usage of right tools and identifying and fostering skilled resources.
  • Clients : eHealth Queensland, Australian Tax Office, Australian Digital Health Agency, ASIC, University of NewCastle

Product Specialist

Cognizant Technology Solutions Australia
11.2009 - 03.2021
  • Onsite: Aug 2016 - Mar 2021
  • Clients: DHHS, Victoria (Sep 2020 to Apr 2021), ICare NSW (Jan 2018 to Sep 2020), QBE Insurance Australia (Aug 2016 to Dec 2017)
  • Offshore: Nov 2009 - Aug 2016
  • Clients: WRG Insurance (US), AMFAM (US), DLG (UK)
  • Performed the role of Senior Product Analyst in the Covid Claims transformation project with the Health department migrating from legacy outdated Contact Tracing system to Salesforce platform.
  • Devised MVP plan and future iteration plans working with Product managers and Senior Salesforce Architects to roll out incrementally the changes that are required for managing the Close contact and Secondary contact lifestyle and communication templates.
  • Facilitated functional requirements elaboration sessions and creating epics, user stories and acceptance criteria.
  • Worked with SMEs and Senior product leads on UAT testing, facilitated the business demo sessions and sign offs.
  • Performed the role of QA Lead for Claims Portal Implementation which was the first full-fledged claims self-service program at icare with integration from Sitecore portal to Guidewire ClaimCenter core back end system.
  • Participated in functional elaboration and business owner review sessions
  • Facilitated cross functional streams stand up sessions, identifying functional gaps and raising them as requirement defects in JIRA.
  • Key contributor to integration mapping review sessions due to extensive knowledge of Guidewire Data Dictionary and assisted teams to correct mapping discrepancies.
  • Created a visual map of Portal UI fields to GW ClaimCenter fields to assist with quick System integration test scenario creation.
  • Worked alongside Product owner and enterprise architects to create cross stream story mapping to ensure no integration stories are missed in the multilayered integration platform.
  • Partnered with Automation leads to create a robust API automation test suite to assist with regression testing during back to end phased release of the program increments.
  • Performed the role of Claims 2.1B program's UAT test lead, drafting end to end test strategy and high level test scenario by working very closely with business SMEs on GW ClaimCenter Claim Assignment rules, Weekly benefits, Fatalities, and Work capacity decisions and Claim Lifecycle management.
  • After Claims 2.1B program, moved on to the role of QA Lead of Authorised Provider program which implemented extensive changes to Claim and activity allocations and Claim Service Provider contact updates across all icare channels.
  • Performed the role of QA Specialist Lead in the ANZ-FI GuideWire transformation program. This program integrated the front end systems of QBE's financial institution brokers, starting with ANZ bank onto QBE Guidewire Core back end systems.
  • With extensive Guidewire systems functional knowledge, designed End to end business scenario tests only using SOAP UI tool - this was a particularly challenging task as the QBE engineers did not have access to ANZ front end until the bank completed their integration test phase.
  • The test approach which I brought into the program has made a breakthrough in uncovering functional defects very early ensuring the timely roll out of the program.
  • Coordinated and participated in defect focus sessions involving Business Analysts, Architects and developers whenever high business critical gaps were identified.
  • Worked as a product specialist/ QA Lead and SME for several multiple large scale insurance transformation projects where Insurance clients have implemented Guidewire insurance products - PolicyCenter, ClaimCenter and BillingCenter.
  • Organised business owner review sessions and worked closely with Senior Business Analysts and Business SMEs in Guidewire product backlog grooming and prioritisation sessions.
  • Facilitated Product Verification Testing by liaising with Enterprise release and test teams as well as business testers for the scheduled project releases.
  • Lead BA and QA teams working on Guidewire Insurance product transformation projects as offshore practice lead, handling resourcing across projects and contributed to RPF submissions.
  • Mentored several test and business analysts on scrum principles and ways of working and worked closely with low performing team members to improve their efficiency.
  • Product owner of the Cognizant in-house ADPART tool and contributed to the feature development and enhancement for this high value Guidewire test accelerators.

Education

Bachelor of Technology -

Government College of Technology (Anna University)

Skills

  • Project planning
  • Product strategy
  • Teamwork and collaboration
  • User story creation
  • Agile software development
  • Critical thinking
  • Stakeholder communications
  • Product backlog management
  • Interpersonal communication
  • Jira, atlassian, rally
  • Scrum framework
  • Vendor relationship management

Timeline

Product Manager (Acting) - Digital Products

icare NSW
12.2024 - Current

Practice Lead - Digital

icare NSW
01.2022 - Current

Platforms Lead- Cyber Cloud

Deloitte Australia Services Pty Ltd
04.2021 - 12.2021

Product Specialist

Cognizant Technology Solutions Australia
11.2009 - 03.2021

Bachelor of Technology -

Government College of Technology (Anna University)

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Athique Haneefa