Athul Menon
Donnybrook
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Domino's Pizza
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Helped with tasks in the store such as cutting pizzas, taking orders, giving out orders to customers, putting away the stock in the correct stations, washing the dishes, sweeping and mopping the floor.
- Managed customer inquiries and complaints in polite and professional manner.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Service Agent
ProbeCX
06.2023 - 09.2023
- Managed high-volume of inbound and outbound customer calls and emails.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control to address problems.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Curry O City
11.2021 - 06.2022
- Cashier at Curry O City at the Essendon DFO food court
- Entailed taking orders , preparing the order and serving the customer
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Achievement : Served over 300 satisfied customers on Boxing Day
Education
Bachelor of Civil Engineering - 3rd Year Civil Engineering
Royal Melbourne Institute of Tech
Melbourne, VIC11.2025
Strathmore Secondary College
11.2021
Skills
- Punctual
- Calm and Professional Under Pressure
- Good Written and verbal communication
- Good interpersonal skills
- Computer skills
- Learning/adaptability skills
- Cash Handling
- POS Systems
- Problem Solving
- Reliable and Responsible
- Ordering and Stocking
- Honest and Dependable
- Strong Analytical and Problem Solving Skills
- Excellent Attention to Detail
- Understanding Customer Needs
- Valid Driver's License
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
Timeline
Delivery Driver
Domino's Pizza
02.2024 - Current
Customer Service Agent
ProbeCX
06.2023 - 09.2023
Cashier
Curry O City
11.2021 - 06.2022
Bachelor of Civil Engineering - 3rd Year Civil Engineering
Royal Melbourne Institute of Tech
Strathmore Secondary College
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