Professional Summary
Overview
Work History
Education
Skills
Timeline

Athulya Achuthkumar

Woolworths Group
Byford,Western Australia
9
years of professional experience

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Work History

Customer Service Team Member

5 Years 1 Month
Woolworths Group | 07.2021 - Current
  • Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently.
  • Maintained a positive attitude in challenging situations with difficult customers.
  • Displayed flexibility and adaptability in responding to changing workloads quickly.

Agency Manager

1 Year 5 Months
Aditya Birla Capitals | 05.2017 - 10.2018

Education

Bachelor of Science (B.S.) - Physics

Calicut University | Kozhikode, Kerala | 03.2015

Year 12th - Science

Ramakrishna Mission Higher secondary school | Kozhikode, Kerala | 03.2012

High School Diploma

Ganapathi Girls higher secondary school | Kozhikode, Kerala | 03.2010

Skills

Past Due Account Management
Customer Relationship Management
Billing and Payment Processing
Emergency Situations
Customer Support

Timeline

Customer Service Team Member

Woolworths Group
07.2021 - CurrentRead More

Agency Manager

Aditya Birla Capitals
05.2017 - 10.2018Read More

Ganapathi Girls higher secondary school

High School Diploma
Read More

Ramakrishna Mission Higher secondary school

Year 12th from Science
Read More

Calicut University

Bachelor of Science (B.S.) from Physics
Read More
Athulya Achuthkumar