Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Atieh Seyedi Dehkharghani

Mitcham,Australia

Summary

Dynamic and detail-oriented professional with over five years of experience in retail and administrative support, demonstrating a strong ability to thrive in regulated, fast-paced environments. Expertise in inventory management, data entry, and customer service, complemented by a proven track record in supporting compliance tasks and coordinating operations. Adept at managing confidential documentation while ensuring operational efficiency. Currently pursuing an MBA with a focus on business and operations management to enhance strategic skills and drive organizational success.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Mango Fashion Clothing
09.2021 - 09.2024
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained inventory logs and reconciled stock with sales data.
  • Supported internal reporting through accurate sales and stock data entry.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.

Sales Assistant

Adidas
12.2022 - 06.2024
  • Boosted sales by cultivating strong relationships with customers and delivering outstanding service.
  • Organized merchandise efficiently, clearly labeling items and arranging them by size or color.
  • Interacted with customers in a friendly manner to better understand and meet their individual needs.
  • Addressed customer questions, complaints, and returns professionally, ensuring a positive shopping experience.
  • Assisted customers in locating products and checked inventory systems for stock at other store locations.
  • Consistently achieved and surpassed sales targets, contributing to overall team success.
  • Maintained accurate inventory records and reconciled stock with sales data.
  • Processed customer transactions and records with meticulous attention to detail.
  • Supported internal reporting by entering precise sales and inventory data.
  • Supported internal reporting through accurate sales and stock data entry

Assistant Store Manager

Bershka
02.2021 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and
    minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of
    daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Office Manager/PA to CEO

Mavi Jeans
03.2019 - 06.2020
  • Oversaw daily office operations, including vendor management, supplies, and scheduling.
  • Supported recruitment and onboarding processes, managed email accounts, access setup, and
    workspaces.
  • Maintained employee records and assisted with internal communications and event planning.
  • Coordinated with departments to ensure smooth workflow and team collaboration.
  • Managed invoices, receipts, and budget tracking for general office expenses.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth
    business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Master of Business Administration (MBA) - Accounting

UBSS College

Bachelor of Law - undefined

Islamic Azad University, Karaj Branch
07.2021

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Organizational skills
  • Office administration
  • Data entry
  • Office management
  • Cash handling
  • Goal oriented
  • Stock management
  • Relationship building
  • Customer needs assessment
  • Microsoft Office Suite (Word, Excel, Outlook)
  • CRM and POS systems
  • Time management
  • Fashion retail
  • Brand awareness
  • Marketing strategies
  • Fashion knowledge
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Inventory tracking
  • Returns and exchanges
  • Sales target achievement

Languages

English
Persian

Timeline

Sales Assistant

Adidas
12.2022 - 06.2024

Sales Assistant

Mango Fashion Clothing
09.2021 - 09.2024

Assistant Store Manager

Bershka
02.2021 - 01.2023

Office Manager/PA to CEO

Mavi Jeans
03.2019 - 06.2020

Bachelor of Law - undefined

Islamic Azad University, Karaj Branch

Master of Business Administration (MBA) - Accounting

UBSS College

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Atieh Seyedi Dehkharghani