Atif Ali
Dubbo,Australia
Summary
Dynamic Service Manager with extensive experience at Westhaven, excelling in NDIS compliance and operational leadership. Proven track record in enhancing service delivery and stakeholder engagement, driving strategic growth initiatives, and fostering team development. Adept at risk management and budget oversight, ensuring high-quality care and positive outcomes for children and young people.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager – Children Services
Westhaven
Orange, NSW
02.2024 - Current
- Mentored and guided Team Leaders across multiple sites to promote safe, inclusive care.
- Ensured compliance with NDIS, OCG, and relevant legislative requirements.
- Oversaw operations, rosters, budgeting, and quality improvement initiatives to enhance service delivery.
- Implemented growth strategies and strengthened family and stakeholder collaboration.
Acting Service Manager – Children Services
Westhaven
Dubbo, NSW
09.2023 - 05.2024
- Managed operations across regions, ensuring staffing, compliance, and high-quality care.
- Led incident and risk management, safeguarding responsibilities, and team performance.
Team Leader – Disability Services
Westhaven
Orange, NSW
10.2021 - 09.2023
- Supervised frontline staff, resolved complex care issues, and maintained participant records.
- Drove team capability building, incident response, and quality assurance.
- Facilitated person-centered planning and reviews for participants.
Disability Support Worker (Casual)
Westhaven
Orange, NSW
08.2020 - 10.2021
- Delivered direct support aligned with participant goals and well-being plans.
- Ensured compliance with WHS, safeguarding, and documentation protocols.
Shift Supervisor – Aged Care Services
Maranatha House Aged Care Facility
Wellington, NSW
09.2018 - 10.2021
- Coordinated daily aged care operations, supervised staff, and supported care compliance.
Assistant Warehouse Manager
Derana Pty Ltd
Melbourne, Vic
02.2018 - 08.2018
- Managed inventory, logistics, WHS compliance, and cross-functional warehouse operations.
Manager Sales
Universal Carton Industries LLC
, UAE
06.2013 - 11.2017
- Drove international B2B sales strategies, market expansion, and project management.
- Led ISO/HACCP certifications and achieved sustainable revenue growth.
Sales Manager
Roshan Packages Pvt Ltd
Lahore, Pakistan
11.2005 - 12.2012
- Directed national sales operations, developed new markets, and maintained key client relations.
- Oversaw product positioning, budgeting, and competitive analysis.
Education
MBA -
University of the Punjab
Lahore, PakistanBachelor of Commerce (B.Com) -
University of the Punjab
Lahore, PakistanSkills
- Operational leadership
- Regulatory compliance
- Quality improvement
- Stakeholder engagement
- Resource allocation
- Team building
- Adaptability and flexibility
- Negotiation and conflict resolution
Accomplishments
- Elevated compliance levels from 30% to a full 100% within a 7-month timeframe through strategic leadership and process optimization
- Earned the trust and commitment of the team by actively valuing their input and fostering a positive, impactful work environment
References
Available upon request.
Certification
- Certificate IV in Ageing Support
- Certificate in Disability Support and Services
Languages
English
Professional
Urdu
Professional
Timeline
Service Manager – Children Services
Westhaven
02.2024 - Current
Acting Service Manager – Children Services
Westhaven
09.2023 - 05.2024
Team Leader – Disability Services
Westhaven
10.2021 - 09.2023
Disability Support Worker (Casual)
Westhaven
08.2020 - 10.2021
Shift Supervisor – Aged Care Services
Maranatha House Aged Care Facility
09.2018 - 10.2021
Assistant Warehouse Manager
Derana Pty Ltd
02.2018 - 08.2018
Manager Sales
Universal Carton Industries LLC
06.2013 - 11.2017
Sales Manager
Roshan Packages Pvt Ltd
11.2005 - 12.2012
MBA -
University of the Punjab
Bachelor of Commerce (B.Com) -
University of the Punjab
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