Atif Islam

1. Supports customers by coordinating visits and schedules in the data center; assists on semi-routine inquiries and issues.
Directly coordinates activities with the Equinix Response Center (ERC), as needed.
2. Generating Siebel Reports for customer requests
3. Assist signing in visitors, validation and assignment of access via the Siebel and EACS.
4. Work closely with site facilities and report security related incidents to the Security Operations Control Centre
5. Generate Gallagher Reports for Customer Requests.
6. Monitoring CCTV, Conduct video patrols and generate GENTEC reports.
7. Communicates semi-routine operating datacenter procedures to customers on-site, while building and developing positive customer relationships.
8. Coordinates customer work visits and escorts customers, within a reasonable vicinity, as required.
9. Provides general induction learning tours to new customers to orient them to the site and escorting customers to their spaces within the IBX and unlocking racks where required.

• Maintained accurate records of daily activities, incidents, and keyholder information in accordance with company policies and procedures.
• Provided exceptional customer service while upholding strict security standards when interacting with clients, visitors, and staff members.
• Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
• Reduced unauthorized entries by implementing strict identification verification processes.
• Assisted in emergency situations calmly and efficiently according to established protocols, prioritizing safety above all else.
• Maintained a secure environment by conducting regular patrols of the premises.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Isolate - Deisolate the fire alarm panels as per institute request
• Respond to duress alarms and do testing on monthly basis
• Locked up the whole premsis via Integriti access control system
• Prepare detailed incident reports and submitted to facilities
• Submitted work order request via institute WMS software
• Assist to different contractors and checked online inductions as per institute policies
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
• Obtains help by sounding alarms
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.