Atifa Chitthiwala
Summary
Dynamic and versatile IT and software professional with proven experience in Level 1 IT support, front-end web and mobile development, and customer service . Proficient in React.JS, React Native, Angular, JavaScript/TypeScript, HTML5/CSS3, Microsoft 365, Active Directory, and ticketing systems . Adept at troubleshooting hardware, software, and network issues , managing user accounts, and delivering seamless technical support to staff and end-users. Demonstrates strong problem-solving, communication, and teamwork skills , with a track record of maintaining accurate documentation, optimizing processes, and quickly adapting to new technologies. Committed to ensuring high-quality solutions and exceptional user experiences in fast-paced, collaborative environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DTS IT Support/L1 Desktop Support Engineer
Curtin University
08.2025 - Current
- Delivered Level 1 IT support to staff and students via ServiceNow, WebEx, phone, and email, ensuring prompt and effective resolution of technical issues.
- Diagnosed and resolved hardware, software, and peripheral problems across Windows environments and Microsoft 365 applications to optimize user productivity.
- Administered user account management through Active Directory , including password resets, access provisioning, and profile maintenance in compliance with security standards.
- Assisted with network connectivity troubleshooting , contributing to reliable system performance and uninterrupted access to IT services.
- Documented and updated incidents, service requests, and resolutions within the IT knowledge base to support knowledge sharing and continuous service improvement.
All-Rounder (Barista & Customer Service)
The Coffee Club (Carousel)
11.2023 - 07.2025
- Delivered high-quality customer service by taking orders, engaging with patrons, and ensuring a welcoming and positive dining experience.
- Assisted customers with product recommendations , addressed concerns with professionalism, and resolved issues promptly to maintain satisfaction and loyalty.
- Accurately operated POS/till systems , processing cash and electronic transactions with speed and efficiency.
- Supported daily café operations, including food and beverage preparation, while upholding a clean, safe, and customer-focused environment .
- Thrived in a fast-paced, team-oriented setting , effectively balancing multiple tasks and customer requests simultaneously.
- Enhanced interpersonal and communication skills through consistent customer interaction and close collaboration with colleagues.
Software Developer
Jetbro Pvt. Ltd.
10.2021 - 06.2023
- Designed, developed, and maintained front-end and mobile applications using React.JS, React Native, Angular, HTML5, CSS3 (Grid/Flexbox), and JavaScript, delivering responsive, accessible, and user-friendly interfaces across platforms.
- Integrated RESTful APIs to enable seamless data exchange between front-end and back-end systems, enhancing functionality and performance.
- Managed the full software development lifecycle (SDLC) , including requirements gathering, design, testing, deployment, and ongoing support.
- Conducted code reviews, regression testing, and performance tuning , reducing bugs and improving application reliability.
- Maintained accurate documentation and version control using Git and SVN, collaborating effectively within agile, cross-functional teams.
Junior Software Developer
Techrover Solutions Pvt. Ltd.
01.2021 - 09.2021
- Designed and implemented responsive web pages using HTML5, CSS3 (Flexbox/Grid), JavaScript, and Angular (TypeScript) , ensuring cross-browser compatibility and optimal performance.
- Collaborated with UI/UX designers and applied front-end best practices to improve user experience, streamline navigation, and enhance accessibility.
- Integrated RESTful APIs and third-party services to develop dynamic and scalable web applications.
- Performed unit testing, debugging, and version control (Git) , while maintaining accurate technical documentation to support data integrity and team collaboration.
- Assisted with CMS management, website maintenance, data entry, and end-user training , contributing to smooth operations and user adoption.
Education
Masters in Professional Engineering - Software Engineering
Curtin University
Perth, WA06.2025
Bachelor of Engineering Technology - Information and Communication Technology (ICT)
LJ University
Gujarat, India06.2021
Skills
- Adaptability & Learning Agility: Quickly acquiring new technologies, systems, and processes in dynamic environments
- Attention to Detail: Maintaining accuracy in documentation, coding, testing, troubleshooting, and customer transactions
- Communication: Strong verbal and written communication for technical support, collaboration, and customer engagement
- Customer Service & Client Interaction: Handling queries, service requests, and complaints professionally to ensure customer satisfaction
- Data Entry & Documentation: Accurate data entry, database updates, record keeping, data verification, and report preparation
- Front-End Development: Reactjs, Angular, JavaScript/TypeScript, HTML5, CSS3 (Grid/Flexbox), responsive design
- IT Support & Troubleshooting: Password resets, MFA setup, user account provisioning, Wi-Fi/LAN troubleshooting, Windows 10/11, macOS fundamentals, hardware and software issue resolution
- Problem Solving & Critical Thinking: Efficiently diagnosing, analyzing, and resolving technical and operational issues
- Software & Tools: Wireframing, version control (Git, SVN), ticketing systems (ServiceNow, Jira, Zendesk), Microsoft Exchange Admin
- Teamwork & Collaboration: Contributing effectively to cross-functional teams and supporting collective goals
- Time Management & Organization: Prioritizing tasks, meeting deadlines, and managing multiple requests in fast-paced settings
- Microsoft Office Suite: Proficient in Excel (formulas, formatting, data validation), Word, Outlook, and Teams for reporting and collaboration
Certification
Google IT Support Professional Certificate
Coursera, October 2025
Key Skills and Learnings:
- Developed proficiency in troubleshooting hardware, software, and peripheral issues on Windows and macOS systems to ensure smooth IT operations.
- Gained hands-on experience in user account management, permissions, and authentication , including password resets and Active Directory administration.
- Built a strong understanding of networking fundamentals , including TCP/IP, DNS, DHCP, routing, and Wi-Fi troubleshooting.
- Strengthened technical support and customer service skills , including handling service requests, resolving issues efficiently, and documenting solutions in ticketing systems like ServiceNow and Jira
Hobbies
Coding, Skating, Craft/Art, Swimming
Timeline
DTS IT Support/L1 Desktop Support Engineer
Curtin University
08.2025 - Current
All-Rounder (Barista & Customer Service)
The Coffee Club (Carousel)
11.2023 - 07.2025
Software Developer
Jetbro Pvt. Ltd.
10.2021 - 06.2023
Junior Software Developer
Techrover Solutions Pvt. Ltd.
01.2021 - 09.2021
Masters in Professional Engineering - Software Engineering
Curtin University
Bachelor of Engineering Technology - Information and Communication Technology (ICT)
LJ University