Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Atifa Chitthiwala

Summary

Dynamic and versatile IT and software professional with proven experience in Level 1 IT support, front-end web and mobile development, and customer service . Proficient in React.JS, React Native, Angular, JavaScript/TypeScript, HTML5/CSS3, Microsoft 365, Active Directory, and ticketing systems . Adept at troubleshooting hardware, software, and network issues , managing user accounts, and delivering seamless technical support to staff and end-users. Demonstrates strong problem-solving, communication, and teamwork skills , with a track record of maintaining accurate documentation, optimizing processes, and quickly adapting to new technologies. Committed to ensuring high-quality solutions and exceptional user experiences in fast-paced, collaborative environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

DTS IT Support/L1 Desktop Support Engineer

Curtin University
08.2025 - Current
  • Delivered Level 1 IT support to staff and students via ServiceNow, WebEx, phone, and email, ensuring prompt and effective resolution of technical issues.
  • Diagnosed and resolved hardware, software, and peripheral problems across Windows environments and Microsoft 365 applications to optimize user productivity.
  • Administered user account management through Active Directory , including password resets, access provisioning, and profile maintenance in compliance with security standards.
  • Assisted with network connectivity troubleshooting , contributing to reliable system performance and uninterrupted access to IT services.
  • Documented and updated incidents, service requests, and resolutions within the IT knowledge base to support knowledge sharing and continuous service improvement.

All-Rounder (Barista & Customer Service)

The Coffee Club (Carousel)
11.2023 - 07.2025
  • Delivered high-quality customer service by taking orders, engaging with patrons, and ensuring a welcoming and positive dining experience.
  • Assisted customers with product recommendations , addressed concerns with professionalism, and resolved issues promptly to maintain satisfaction and loyalty.
  • Accurately operated POS/till systems , processing cash and electronic transactions with speed and efficiency.
  • Supported daily café operations, including food and beverage preparation, while upholding a clean, safe, and customer-focused environment .
  • Thrived in a fast-paced, team-oriented setting , effectively balancing multiple tasks and customer requests simultaneously.
  • Enhanced interpersonal and communication skills through consistent customer interaction and close collaboration with colleagues.

Software Developer

Jetbro Pvt. Ltd.
10.2021 - 06.2023
  • Designed, developed, and maintained front-end and mobile applications using React.JS, React Native, Angular, HTML5, CSS3 (Grid/Flexbox), and JavaScript, delivering responsive, accessible, and user-friendly interfaces across platforms.
  • Integrated RESTful APIs to enable seamless data exchange between front-end and back-end systems, enhancing functionality and performance.
  • Managed the full software development lifecycle (SDLC) , including requirements gathering, design, testing, deployment, and ongoing support.
  • Conducted code reviews, regression testing, and performance tuning , reducing bugs and improving application reliability.
  • Maintained accurate documentation and version control using Git and SVN, collaborating effectively within agile, cross-functional teams.

Junior Software Developer

Techrover Solutions Pvt. Ltd.
01.2021 - 09.2021
  • Designed and implemented responsive web pages using HTML5, CSS3 (Flexbox/Grid), JavaScript, and Angular (TypeScript) , ensuring cross-browser compatibility and optimal performance.
  • Collaborated with UI/UX designers and applied front-end best practices to improve user experience, streamline navigation, and enhance accessibility.
  • Integrated RESTful APIs and third-party services to develop dynamic and scalable web applications.
  • Performed unit testing, debugging, and version control (Git) , while maintaining accurate technical documentation to support data integrity and team collaboration.
  • Assisted with CMS management, website maintenance, data entry, and end-user training , contributing to smooth operations and user adoption.

Education

Masters in Professional Engineering - Software Engineering

Curtin University
Perth, WA
06.2025

Bachelor of Engineering Technology - Information and Communication Technology (ICT)

LJ University
Gujarat, India
06.2021

Skills

  • Adaptability & Learning Agility: Quickly acquiring new technologies, systems, and processes in dynamic environments
  • Attention to Detail: Maintaining accuracy in documentation, coding, testing, troubleshooting, and customer transactions
  • Communication: Strong verbal and written communication for technical support, collaboration, and customer engagement
  • Customer Service & Client Interaction: Handling queries, service requests, and complaints professionally to ensure customer satisfaction
  • Data Entry & Documentation: Accurate data entry, database updates, record keeping, data verification, and report preparation
  • Front-End Development: Reactjs, Angular, JavaScript/TypeScript, HTML5, CSS3 (Grid/Flexbox), responsive design
  • IT Support & Troubleshooting: Password resets, MFA setup, user account provisioning, Wi-Fi/LAN troubleshooting, Windows 10/11, macOS fundamentals, hardware and software issue resolution
  • Problem Solving & Critical Thinking: Efficiently diagnosing, analyzing, and resolving technical and operational issues
  • Software & Tools: Wireframing, version control (Git, SVN), ticketing systems (ServiceNow, Jira, Zendesk), Microsoft Exchange Admin
  • Teamwork & Collaboration: Contributing effectively to cross-functional teams and supporting collective goals
  • Time Management & Organization: Prioritizing tasks, meeting deadlines, and managing multiple requests in fast-paced settings
  • Microsoft Office Suite: Proficient in Excel (formulas, formatting, data validation), Word, Outlook, and Teams for reporting and collaboration

Certification

Google IT Support Professional Certificate

Coursera, October 2025
Key Skills and Learnings:

  • Developed proficiency in troubleshooting hardware, software, and peripheral issues on Windows and macOS systems to ensure smooth IT operations.
  • Gained hands-on experience in user account management, permissions, and authentication , including password resets and Active Directory administration.
  • Built a strong understanding of networking fundamentals , including TCP/IP, DNS, DHCP, routing, and Wi-Fi troubleshooting.
  • Strengthened technical support and customer service skills , including handling service requests, resolving issues efficiently, and documenting solutions in ticketing systems like ServiceNow and Jira

Hobbies

Coding, Skating, Craft/Art, Swimming

Timeline

DTS IT Support/L1 Desktop Support Engineer

Curtin University
08.2025 - Current

All-Rounder (Barista & Customer Service)

The Coffee Club (Carousel)
11.2023 - 07.2025

Software Developer

Jetbro Pvt. Ltd.
10.2021 - 06.2023

Junior Software Developer

Techrover Solutions Pvt. Ltd.
01.2021 - 09.2021

Masters in Professional Engineering - Software Engineering

Curtin University

Bachelor of Engineering Technology - Information and Communication Technology (ICT)

LJ University
Atifa Chitthiwala