Atifa Chitthiwala

• Develop and integrate front-end and back-end systems using React/Next.js, CMS platforms, APIs, and database-driven functionality.

• Lead the redesign and redevelopment of the company website using modern web technologies, including planning site architecture, user flows, and responsive interfaces.

• Design UI/UX solutions independently using Figma, creating wireframes, prototypes, user journeys, and visual designs to improve user experience and accessibility.

• Collaborate with stakeholders to translate business requirements into scalable technical solutions while maintaining documentation, deployment processes, testing, and ongoing system improvements.

• Implement and support business system integrations, including online booking systems, financial platforms, and learning management systems.

• Delivered Level 1 IT support to staff and students via ServiceNow, WebEx, phone, and email, ensuring prompt and effective resolution of technical issues.
• Diagnosed and resolved hardware, software, and peripheral problems across Windows environments and Microsoft 365 applications to optimise user productivity.
• Administered user account management through Active Directory, including password resets, access provisioning, and profile maintenance in compliance with security standards.
• Troubleshot network connectivity issues, ensuring reliable system performance and uninterrupted access to IT services.
• Documented and updated incidents, service requests, and resolutions in IT knowledge base to facilitate knowledge sharing and enhance service improvement.

• Delivered high-quality customer service by taking orders, engaging with patrons, and ensuring a welcoming and positive dining experience.
• Provided tailored product recommendations, professionally addressed concerns, and promptly resolved issues to enhance customer satisfaction and loyalty.
• Operated POS/till systems, processing cash and electronic transactions efficiently to ensure smooth transactions.
• Supported daily café operations by preparing food and beverages and maintaining a clean, safe, and welcoming environment.

• Designed, developed, and maintained front-end and mobile applications using React.JS, React Native, Angular, HTML5, CSS3 (Grid/Flexbox), and JavaScript, delivering responsive, accessible, and user-friendly interfaces across platforms.
• Integrated RESTful APIs to enable seamless data exchange between front-end and back-end systems, enhancing functionality and performance.
• Managed full software development lifecycle (SDLC), ensuring timely delivery of high-quality software through effective requirements gathering, design, testing, deployment, and ongoing support.
• Conducted code reviews and regression testing while performing performance tuning, enhancing application reliability by identifying and resolving bugs.
• Maintained accurate documentation and version control with Git and SVN, facilitating collaboration within agile, cross-functional teams.

• Designed and implemented responsive web pages using HTML5, CSS3 (Flexbox/Grid), JavaScript, and Angular (TypeScript), ensuring cross-browser compatibility and optimal performance.
• Integrated RESTful APIs and third-party services, enabling development of dynamic and scalable web applications.
• Collaborated with UI/UX designers to apply front-end best practices, enhancing user experience and streamlining navigation.
• Performed unit testing, debugging, and version control (Git), while maintaining accurate technical documentation to support data integrity and team collaboration.
• Supported CMS management, website maintenance, data entry, and end-user training to ensure smooth operations and promote user adoption.