Atinderpal Kaur Pandher
Aintree,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Specsavers Optometrists
04.2019 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Supervisor
Kidz Club
01.2019 - 04.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Team Leader
New World Ltd
02.2012 - 03.2019
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Education
DIPLOMA IN BUSSINESS MANAGEMENT LEVEL 6 - Business Administration And Management
LINGUIS INTERNATIONAL COLLEGE NZ
AUCKLAND , NEWZEALAND 06.2013
Information Technology
INSTITUTE OF APPLIED LEARNING
AUCKLAND , NEWZEALAND07.2011
Bachelor of Arts - MATHS
PUNJAB UNIVERSITY
CHANDIGARH , INDIA 02.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Money handling abilities
- Client Relations
- Call Center Operations
- Call Management
- Follow-up skills
- Administrative Support
- Documentation
- Staff Training
- Account Management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Additional Information
REFEREES -
STORE MANAGER AT SPECSAVERS
lAUREN KELLSELL
CONTACT DETAILS +6421840692
STORE OWNER SPECSAVERS
AYAH HADI
CONTACT DETAILS +64211428357
NEW WORLD STORE MANAGER
JASKARAN TIWANA
CONTACT DETAILS +64220158911
Timeline
Customer Service Representative
Specsavers Optometrists
04.2019 - 12.2023
Customer Service Supervisor
Kidz Club
01.2019 - 04.2019
Customer Service Team Leader
New World Ltd
02.2012 - 03.2019
DIPLOMA IN BUSSINESS MANAGEMENT LEVEL 6 - Business Administration And Management
LINGUIS INTERNATIONAL COLLEGE NZ
Information Technology
INSTITUTE OF APPLIED LEARNING
Bachelor of Arts - MATHS
PUNJAB UNIVERSITY
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