Summary
Overview
Work History
Education
Skills
Accomplishments
Reading & Painting
Languages
Timeline

ATISHA RANA

6 Bartek Street Tarneit,VIC

Summary

Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Self-motivated Manager/Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Also, Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Talented Administrator highly successful at motivating teams and streamlining operations.

Overview

12
12
years of professional experience

Work History

Store Manager of Operations

Sacca's Fine Foods
04.2015 - Current
  • Increased sales with special displays and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Manager

PR Financial Solutions Pty Ltd
11.2013 - 03.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Process billing for services.
  • Prepare invoices and maintain subsidiary records for billing and Account receivable.
  • Perform variety of general office support duties such as typing, word processing, proofreading, filing, verifying numbers, data input, and other related duties as assigned.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Created customer support strategy to increase customer retention.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Collaborated with practice manager to improve customer service processes and support structures company-wide.

Drug Discovery Associates

Torrent Pharmaceutical
09.2011 - 01.2013
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Writing drug trial methodologies (procedures)
    identifying and briefing appropriate trial investigators (clinicians).
  • Setting up and disbanding trial study center's
    designing trial materials and supplying study center's with sufficient quantities.
  • Providing clinicians with instructions on how to conduct trials.
  • Collecting and authenticating data collection forms (commonly known as case report forms)
    monitoring progress throughout duration of trial.
  • Writing reports.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Master of Pharmacy (Drug Discovery) - Medicinal And Pharmaceutical Chemistry

Nirma University, Ahmedabad, India
06.2013

Bachelor of Pharmacy - Pharmacy

Nirma University, Ahmedabad, Gujarat, India
05.2010

Skills

  • Excellent listening, Verbal, Written Communication and negotiation skills along with good understanding of customers' requirements
  • MS Office Proficiency
  • Finance and Accounting Oversight
  • Customer Service
  • Team Leadership
  • Able to professionally handle objections in very constructive way
  • Acute attention to details used when collecting, analyzing and completing information

Accomplishments


  • At Torrent Pharmaceutical, Collaborated with team of 35 people in the development of the Cancer Drug and we have successfully conducted a clinical trial on the drug which can be used in the treatment of cancer.
  • At Sacca's Finefood, I have promoted from the cashier girl to Assistant Manager to Store Operations Manager.

Reading & Painting

 My best hobby is meditating, spending my free time at meditation retreats and Painting. I think it has really helped me understand my mind and its complexities and in ensuring a better mental wellbeing.

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager of Operations - Sacca's Fine Foods
04.2015 - Current
Customer Service Manager - PR Financial Solutions Pty Ltd
11.2013 - 03.2015
Drug Discovery Associates - Torrent Pharmaceutical
09.2011 - 01.2013
Nirma University - Master of Pharmacy (Drug Discovery), Medicinal And Pharmaceutical Chemistry
Nirma University - Bachelor of Pharmacy, Pharmacy

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ATISHA RANA