Summary
Overview
Work History
Education
Software
Certification
Timeline
Generic

Atmesh Korat

Assistnat Hotel Service Manager
Gosford

Summary

Dedicated operations officer maximizing customer satisfaction and exceeding business objectives through organized approach and strong multitasking abilities. Skilled in oral and written communications, active listening, and analytical problem-solving to enhance customer experiences. Efficient Duty Manager experienced in task delegation and workflow coordination. Diplomatic and engaging with knack for handling challenging requests. Adept at managing audits and emergency situations. Polished hotel manager with excellent communication skills, dynamic, personable, and experienced in coordinating with various resort departments. Successful track record as manager for high-end hotels.

Overview

10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Assistant Hotel Service Manager

Crowne Plaza Terrigal Pacific
12.2024 - Current
  • Conducted performance evaluations of team members, providing constructive feedback and identifying opportunities for growth within the organization.
  • Implemented customer feedback systems, analyzing data to identify areas for improvement in service quality and hospitality offerings.
  • Resolved escalated guest complaints diplomatically while safeguarding both client satisfaction as well as preserving company''s interests.
  • Streamlined hotel operations for increased efficiency, overseeing daily tasks such as room assignments, reservations management, and guest relations.
  • Mentored front desk staff on professional communication techniques and conflict resolution skills for better guest interactions.
  • Improved guest satisfaction by implementing effective staff training programs and maintaining high-quality service standards.
  • Ensured compliance with regulatory guidelines pertaining to health safety codes, fire regulations, accessibility requirements among others within the hotel premises.

Assistant Front Office Manager

Mercure Sydney Blacktown
08.2022 - Current
  • Supervised team of 21 front desk staff and helped to resolve issues arising during shifts.
  • Developed and implemented marketing strategies to promote hotel services.
  • Provided services efficiently and with high level of accuracy.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Fostered safe lodging environment with reliable and effective security services.
  • Implemented successful strategies to increase customer satisfaction.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Coached employees through day-to-day work and complex problems.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.

Night Manager

Rydges World Square Hotel
12.2021 - 08.2022
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Created nightly shift task lists to assign duties to each employee.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

Night Manager

Meriton Suites
06.2021 - 12.2021
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Formulated procedures to use in event of accidents, fires or other emergencies.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw guest service operations with team of 5 personnel

Housekeeping Office Coordinator

Crown Tower Sydney
12.2020 - 06.2021
  • 06Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Created and implemented training programs to enhance employee performance.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Directed team of 60 personnel in busy hotel with 300+ rooms
  • Completed schedules, shift reports, and other business documentation.

Banquet Event Manager

Pinnacle People
08.2019 - 12.2020
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Saved $3000 by implementing cost-saving initiatives that addressed long-standing problems

Bar Manager

Pinnacle People
04.2018 - 03.2020
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Determined business needs by acquiring client feedback for process improvements.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.

Operations Officer

Servcorp
07.2019 - 02.2020
  • Responsible for filing system.
  • Responsible for recording and retaining information as needed.
  • Responsible for making sure that all the staff's personal paperwork is up to date.
  • Responsible for checking inventory and stock take and ordering as and when required.
  • Suggested and implemented ideas to the operations managers to improve the administrative processes.
  • Liable for processing staff payments in an accurate manner to make sure that staff is paid on time to avoid HR issues.
  • Created and documented account changes for HR for financial correctness and transparency.
  • Collaborated with different team members to create accurate meeting minutes and distributed to various stakeholders, both external and internal.
  • Have created an excellent internal incoming mail system for timely response to client inquires.
  • Worked on ad-hoc data entry related projects as and when requested.
  • Tracked and logged office related expenses reconciled petty cash and balanced accounts to maintain accurate financial records.
  • Attended to customer queries in a friendly manner on various platforms i.e.
  • Phone, e-mails, and face to face to provide them with accurate information and directed them to the correct team member for proper guidance.

Restaurant Manager

Andaz Indian
04.2017 - 07.2019
  • Responsible for staff shifts rostering.
  • Liable for paying suppliers' invoices on time.
  • Accountable for inventory check and ordering items for the restaurant as and when its needed.
  • Responsible for training new front staff members.
  • Supervised a team of 9 people.
  • Liable for calculating staff salaries and tips.
  • Ensured that customers always had an impeccable service inside the restaurant and expected the staff to follow the same.
  • Trained employees on bartending and how to manage the cash till.
  • Responsible for balancing the cash till at the end of the day.
  • Responsible for the social media marketing and running promotions of the restaurant.
  • Have done successfully catering events on multiple occasions.

Dispatch Team Member

Johnson & Johnson
01.2017 - 09.2017
  • Responsible for verification of the labels and numbers assigned on the products.
  • Liable for inspection of quality of products shelved and ensure there are stored in proper manner.
  • Accountable for making sure that the inventory recorded are correct and verify that the inventory stock in the warehouse matches with the ones recorded.
  • Responsible for training new front staff members.
  • Responsible to ensure that safety procedures and standards are followed in the warehouse.

Dispatch Manager

Amazon
04.2015 - 09.2016
  • Have managed team of 20 members who must deliver on time the parcels to the customers every day.
  • Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, minimize customer wait times and service disruptions.
  • Recruited, interviewed, and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, or reclassification to meet staffing requirements.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.

Education

Bachelor of Science - Computer And Information Sciences

Nirma University
06.2012 - 04.2015

Master of Science - Computer And Information Systems Security

Torrens University
02.2020 - 05.2022

Diploma of Hospitality Management - Hospitality Administration And Management

William Hospitality School
06.2020 - 03.2023

Software

Opera hotel managment

Guest Centrix

Opera hotel management Cloud

Certification

First Aid Officer

Timeline

First Aid Officer

01-2025

Assistant Hotel Service Manager

Crowne Plaza Terrigal Pacific
12.2024 - Current

Responsible service for alcohol

06-2024

Assistant Front Office Manager

Mercure Sydney Blacktown
08.2022 - Current

Night Manager

Rydges World Square Hotel
12.2021 - 08.2022

Night Manager

Meriton Suites
06.2021 - 12.2021

Housekeeping Office Coordinator

Crown Tower Sydney
12.2020 - 06.2021

Diploma of Hospitality Management - Hospitality Administration And Management

William Hospitality School
06.2020 - 03.2023

Master of Science - Computer And Information Systems Security

Torrens University
02.2020 - 05.2022

Banquet Event Manager

Pinnacle People
08.2019 - 12.2020

Operations Officer

Servcorp
07.2019 - 02.2020

Bar Manager

Pinnacle People
04.2018 - 03.2020

Restaurant Manager

Andaz Indian
04.2017 - 07.2019

Dispatch Team Member

Johnson & Johnson
01.2017 - 09.2017

Dispatch Manager

Amazon
04.2015 - 09.2016

Bachelor of Science - Computer And Information Sciences

Nirma University
06.2012 - 04.2015

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Atmesh KoratAssistnat Hotel Service Manager