Atong Chol

• Conducted comprehensive research to identify advocacy opportunities for the center by analysing industry reports, academic literature, and data trends to provide actionable insights for policy and advocacy development.
• Contributed to the WorkWell Respect project, focusing on gender violence as an occupational health and safety issue.
• Conducted policy research, reviewed best practices, and contributed to drafting recommendations for workplace safety reforms.
• Wrote detailed reports explaining policy actions and impacts.
• Assisted with the development of long-term strategic plans to support policy objectives.
• Drafted reports that summarised findings from research projects, outlining implications of proposed policy changes.

• Developed, reviewed, and updated policies and procedures within the Youth Justice custodial manual, ensuring compliance with standards and best practices.
• Researched, analysed, and prepared clear written materials such as briefs, papers, and presentations to inform and support decision-making and policy development.
• Supported the development of high-priority reforms to youth justice in consultation with custodial operations, executives, key stakeholders, and young people.
• Resolved complex issues by leveraging policy guidelines and critical-thinking skills.
• Performed secretariat duties for senior management and executives, and ensured effective communication of meeting outcomes and actions.
• Actively participated in stakeholder meetings as required by the organisation's governance framework.

• Used data to monitor and evaluate the performance and impact of employment programs and initiatives.
• Responded to a ministerial correspondence from external agencies, providing accurate and timely information and advice on policy issues and initiatives related to employment programs
• Developed guidelines for proposals for external stakeholders to follow when completing a proposal, outlining the objectives, scope, criteria, and expectations of the project.
• Engaged and consulted with key stakeholders and partners to ensure the proposal was collaborative and inclusive.
• Participated in interdepartmental committees tasked with developing new or revised policies.
• Identified and pursued research topics of interest with well-planned studies based on issues.

• Managed the delivery of state government employment programs offered through Jobs Victoria, supporting jobseekers to gain meaningful employment.
• Managed and reported on project milestones to ensure the delivery of project objectives.
• Processed and approved acquittal report and claims through GEMS and Vantage, ensuring that all evidence provided by partner organisations meets the mandatory requirements of the department for submission and approval of claims and acquittal reports.
• Built and maintained strong working relationships with partner organisations and internal business units, including managing contracts and grant agreements to ensure partnership objectives are met.
• Developed, coordinated, and directed a professional development project to support employees in obtaining knowledge of other teams' activities, improving their capacity on several issues relevant to their work, as well as awareness of various committees and projects across the department.
• Contributed to the development of briefs to inform key decision-makers of contract variations, and obtain approval to make further variations.
• Conducted performance management reviews for contracts, and offered sound advice and information to executives.
• Supported and guided partner organisations in their efforts to improve performance and achieve the best possible results.
• Participated in performance management conversations between executives and partner organisations to provide support and ensure best outcome for the future of the contract.

The Service Development Officer is responsible for the development, adaptation, and tailoring of frameworks, program models, consultation, documentation, and resources required to facilitate the development of WESSI Division programs.

• Prepared proposals for advocacy and funding, grant applications, and tender proposals.
• Prepared reports, framework documentation, literature reviews, program materials, service development documents, and policy information.
• Analysed and reported on market trend data to assist senior management with key business decisions.
• Analysed research and completed market reviews on employment trends to develop targeted assessments of diverse economic areas and trends.
• Contributed to the development of policy and advocacy messages, ensuring alignment with program and strategic objectives.
• Applied understanding of policies relating to financial literacy, employment, homelessness, and challenges experienced by job seekers.
• Reviewed contracts, grants, proposals, budgets, and invoices associated with each project.

• Assessed participants’ needs and directed them to appropriate resources, e.g., guiding them through the application process for permanent housing, and recommended plans of action to help them overcome barriers and personal challenges.
• Made sound decisions about individuals and situations in order to minimise the risk of provoking harmful behavior, and respond safely to situations involving heightened emotions.
• Recorded all interactions and kept them in a secure place, in compliance with company policy.
• Compiled reports on cases and submitted them to supervisors as required.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Analysed proposed legislation, regulations or rule changes to determine impact of services.

• Supported the professional development of team members through the coordination of learning and development sessions.
• Facilitated employee discussions to better understand the company’s missions, and further align worker and company policies.
• Evaluated existing learning and development programs to provide recommendations for improvement.
• Identified professional development opportunities for employees in alignment with business needs.
• Managed communication channels between the Learning & Development Team and employees.
• Collaborated with internal stakeholders to ensure learning programs are aligned with corporate goals.
• Assisted managers in identifying individual staff members' training requirements based on job roles or responsibilities.

• Co-designed the Community Strengthening Project, assisting in project planning and delivery, and held aspirational discussions and interviews with a number of people from diverse backgrounds about their experiences during COVID-19.
• Conducted comprehensive research on the experiences of marginalized groups during COVID-19, utilising both secondary and primary research methods.
• Facilitated discussions among diverse community groups, focusing on the experiences of women with young children.
• Brought together different community groups to share insights and discuss experiences, fostering collaboration and understanding.
• Built and maintained strong working relationships with key business stakeholders, including community groups, local councils, community leaders, and members.
• Prepared reports detailing findings and results for senior management teams.
• Successfully executed project tasks, prioritising based on impact and urgency.
• Utilised task management tools to track progress and maintain accurate records.
• Facilitated clear and logical communication among project stakeholders.