Anthony Toohey

• Ensuring a person-centred approach is prioritised at all times
• Providing all aspects of personal care, mealtime assistance, behaviour support and assistance with daily work tasks
• Building relationships with participants from diverse disabilities and backgrounds
• Providing support to fellow support workers, finding time-sensitive solutions with regard to overall quality of care
• Using a creative outlook to think outside of the square about how to deliver support
• Completing relevant reporting in a timely fashion

Acting Lead Senior Support Worker - July 2023

• Provide complex behaviour support to participants with high/complex support needs, as well as undertake additional training and development as needed to support such participants to thrive.
• Provided high-quality direct support to the participant or a small group of participants supported throughout the day, encouraging participants to learn and grow
• Providing personal care, administration of PRN medications and mealtime assistance support

● Act as the Lead staff member on duty, working closely with the Team Coordinator to ensure all staff and participants have an excellent day.
● Provide assistance to other staff members to be able to deliver high-quality direct supports at
all times, including:
o Provide support and guidance to more junior Support Workers throughout the day.
o Direct lower-classified Support Workers to senior staff members (Team Coordinator and/or
senior management) where additional support is required.
o Undertake buddy-shifts and induction activities to help new staff settle into their roles.

● Use a creative approach, exercise judgment and use initiative to “think outside the box” about how to deliver support to participants so they are enabled to reach their goals.
● Apply the principles of active support at all times.

• Call centre - Being customer centric and supporting customers and service providers by resolving their issues through different communication channels (Phone, Email) and being pro-active by continually learning about our products and services
• Sales - Combining positive attitude and exceptional customer service to provide product advice and memorable experiences to customers
• Work in a fast paced environment, ensuring high standards of selection and presentation are met every time.

• Excellent interpersonal and communication skills and comfortable talking and liaising with all ages & cultures
• Welcoming nature with a positive and professional attitude
• Practising a consistent adherence to safety procedures across all departments at all times
• Achievements / Skills Attained:
• Diligence: A safety conscious attitude with a sharp eye and strong attention to detail
• Productivity and Efficiency: Ability to provide excellent customer service especially during busy periods and achieving positive outcomes for both customers and the business and achieving daily reports
• Adaptability: Competently cross-teamed when needed in different departments requiring different skill-sets and knowledge, within a fast paced environment
• Intermediate Microsoft Office Skills

• Engaging the public to provide harm reduction education on safe drug and alcohol use at music festivals
• Working in high-stress environments, making on-the-spot decisions
• Counselling and relating with young adults
• Liaising with police, paramedics, security, and other festival staff
• De-escalation and mediation
• Working as part of a team, attending meetings, and fostering a community of both self-care, and care for one another
• Soft Centre 2019 | Art Installation | Event Volunteer
• Role / Responsibilities:
• Assisting with the install of one of Soft Centre's resident artists
• Coordinate sign-in table for volunteers; supervise volunteers in decorating
• Setup tables chairs unload any equipment needed for event
• Greet patrons attending entertainment events, offer assistance and directions where necessary

• Skills
• Demonstrated leadership of a high volume hospitality team while engaging customers in a professional, enthusiastic manner
• Provided exceptional service by focusing direct attention on individual customers while maintaining general oversight of service area and responding quickly to complex requests in a fast-paced gastro-pub environment

• Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client
• Maintained cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash
• Prepared and served drinks and food in accordance with health codes and café standards, including the drinks cart for corporate events
• Performed all support tasks such as cleaning cases and equipment, and restocking display cases
• Built professional relationships with cliental to ensure and provide quality performance.

• Skills
• Provided prompt, efficient, friendly, and quality service at all times
• Managed closing duties, including cleaning entire bar area and back area
• Assisted servers by effectively handling customer complaints and special requests

• Skills
• Demonstrated leadership of a high volume hospitality team while engaging customers in a professional, enthusiastic manner
• Provided exceptional service by focusing direct attention on individual customers while maintaining general oversight of service area and responding quickly to complex requests in a fast-paced environment

• Planned and conducted English language lessons for primary grades 4 and 5 with 11 classes averaging 60 students
• Conducted lessons encompassing a range of skill building activities in the four areas of language learning: Speaking, Writing, Reading, and Listening
• Demonstrated methodology to faculty through mock lessons and skills workshops
• Contributed constructive feedback to program structure and management procedures
• Wrote, prepared and submitted weekly lesson plans and created and designed homework, quizzes and exams to test student's abilities
• Instructed students using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills