Attilla Hassan
Bunbury,WA
Summary
I am an incredibly hard worker, extremely adaptable and reliable. I always strive to learn new skills. In my time working in the Hospitality sector, i have learnt a great deal of skills. Now that I have decided to change my career, i am once again excited to start something new and learn as much as possible. I am a very friendly person, i work well within a team or by myself. I have been a great team leader in my time.
To prove that this next step is something I am fully invested in, I have obtained my white card, working at heights, confined space, gas testing and forklift ticket out of my own expense.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Bahlu Coffee & Acai Bar
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cafe Manager
Ootong & Lincoln
07.2021 - 12.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
Quality Assurance Officer
MJB Industries
07.2018 - 08.2019
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
Education
Certificate III - Allied Heath Assistant
Insight Training
Perth, WA09.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Validation Protocols
- Industry-Specific Knowledge
Certification
- MSMWHS217 Gas testing atmosphere ticket
- RIIWHS202E Enter and work in confined spaces
- RIIWHS204E Work safely at heights
- TLILIC0003 Licence to operate forklift truck
- White card
Additional tickets
All of the following are tickets that i currently possess. If any further tickets are required for the job I am more than happy to get further tickets as soon as I can.
Timeline
Barista
Bahlu Coffee & Acai Bar
01.2024 - Current
Cafe Manager
Ootong & Lincoln
07.2021 - 12.2023
Quality Assurance Officer
MJB Industries
07.2018 - 08.2019
Certificate III - Allied Heath Assistant
Insight Training
- MSMWHS217 Gas testing atmosphere ticket
- RIIWHS202E Enter and work in confined spaces
- RIIWHS204E Work safely at heights
- TLILIC0003 Licence to operate forklift truck
- White card
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