Audrey Tan
Melbourne,VIC
Summary
Dynamic team leader and skilled pastry chef with a proven track record at Anythink Bakery, enhancing customer satisfaction through innovative recipes and visually appealing pastries. Expert in multitasking and team collaboration, I excel in high-pressure environments, ensuring seamless operations and quality service. My multilingual abilities and proficiency in point-of-sale systems complement my commitment to excellence and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to diffrent position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Chef David
04.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Utilized POS system to receive and process food and beverage orders.
Front of House Supervisor
Expressionist Cafe
03.2024 - 10.2025
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
Pastry Cook Assistant
Hector Deli
03.2024 - 09.2024
- Assisted in training new hires, sharing knowledge of pastry techniques and best practices for workplace success.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Created positive working relationships with coworkers through effective communication and teamwork, fostering a collaborative environment in the kitchen.
- Demonstrated adaptability by quickly adjusting to recipe modifications or unexpected changes in production schedules.
- Mise en place the ingredients for the next day
Retail Sales Associate
W Cosmetic
01.2024 - 07.2024
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Kitchen Lead
Cafe Logic
06.2023 - 10.2023
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
Retail Sales Associate
Tommy Hilfiger
04.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Pastry Chef
Anythink Bakery
01.2019 - 12.2022
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Education
Diploma - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC04-2025
Certificate IV - Patisserie
William Angliss Institute of TAFE
Melbourne, VIC09-2024
Skills
- Language skills
- Team Collaboration
- Money Handling
- Training and mentoring
- Multilingual
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Problem-solving abilities
- Customer Satisfaction
- Team Leadership
- Point of sale systems
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Korean
Professional Working
Timeline
Front of House Supervisor
Expressionist Cafe
03.2024 - 10.2025
Pastry Cook Assistant
Hector Deli
03.2024 - 09.2024
Retail Sales Associate
W Cosmetic
01.2024 - 07.2024
Kitchen Lead
Cafe Logic
06.2023 - 10.2023
Front of House Staff Member
Chef David
04.2023 - Current
Retail Sales Associate
Tommy Hilfiger
04.2023 - 08.2023
Pastry Chef
Anythink Bakery
01.2019 - 12.2022
Diploma - Hospitality
William Angliss Institute of TAFE
Certificate IV - Patisserie
William Angliss Institute of TAFE
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