Hi, I’m
AUDREY HIND
Leeming,WA
Summary
A highly efficient, multitalented and dedicated individual with an outstanding track record of success within Training and Customer Service sectors. Manages and develops key accounts; ability to make decisions in a timely manner, achieving set deadlines and taking responsibility for outcomes. Experienced in budget analysis and implementation and audit processes. Competent Manager and Leader, displaying a professional presentation and manner in consistently delivering a high standard of service. Works effectively within a team environment, providing assistance and support. Interacts with staff and clients at all levels; actively shares information; seeks new ideas by continuously enhancing knowledge and skills; and insightful in devising solutions. Motivated and driven to achieving personal and business goals.
Overview
16
years of professional experience
Work History
Australian Electoral Commission
Issuing Officer Pre-Electoral Poll Voting
04.2022 - 05.2022
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Australian Bureau Of Statistics
Field Manager
05.2021 - 09.2021
Job overview
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Performed quality control inspections on phases of field operations.
Thermomix
eLearning Project Coordinator
04.2015 - 07.2020
Job overview
- Design, develop and deliver eLearning modules to reflect features, benefits and unique elements of the Thermomix
- Work on numerous compliance modules relating to consumer law in educating field of >3000 external and internal participants
- Achievements:
- Implemented eLearning program into organisation that traditionally had incorporated face-to-face training only
- Reduction in time spent onboarding training programs; allowed independent business owners a faster upskilling and deployment into their own business
- Through the LMS provided transparent reporting, enabled Thermomix Leaders to drive and access online training activity empowering them to influence training behaviors and engagement
- Designed, developed and implemented Food Safety training to a field of just under 3000 Consultants – both online, inhouse development and working with an external Registered Training Organiser to deliver accredited training.
Warwick Fabrics
WA State Manager
01.2011 - 12.2014
Job overview
- Oversaw state budget of approximately $5.5M
- Maintained and grew key accounts (personal budget $1.6M)
- Worked with industry groups as an advocate for local manufacturing to develop business opportunities
- Achievements:
- Changed the culture within the organisation in WA office
- Built effective, stable and motivated team (after being advised the branch was ‘unbalanced’) from both a staffing perspective and relationships with key clients; improved relationships with the key customers resulting in steady sales figures (in a tough economic climate) through becoming a favoured supplier
- Joined industry groups who provided training, involvement and attention required to assist in addressing the challenges.
Electrolux Home Products
National Training Manager
09.2004 - 12.2010
Job overview
- Designed, developed and implemented training packages delivered to internal and external stakeholders (retail groups)
- Worked with external organisation to implement and develop online digital training packages for internal and external audiences.
Education
Southern Edge TrainingPerth
No Degree from Training & Development
University Overview
- Completed professional development in Project Management; various software programs;
- Diploma in Certificate IV Workplace Training & Assessment
Skills
- Technical Skills: Microsoft Office 360, Sharepoint, Salesforce, Camtasia and EV Suites, basic Articulate Storyline 360 experience, Zoom (virtual training and meeting experience)
- An articulate communicator focused on building strong influential relationships – establishes valuable rapport within diverse and often unpredictable circumstances Development and fostering of strong working interactions with clients, colleagues and management Excellent verbal and written skills, building trust vital to fostering new and repeat business Demonstrated ability to negotiate and influence in providing innovative solutions
- Sound awareness of stakeholder requirements and business objectives: Conceptual and analytical ability; consistently contribute to service enhancements, productivity and performance improvement, efficiency and cost management results through effective combination of solutions implementation and quality control activities
- Facilitation, interaction and leadership Style: Evaluating, coaching, guiding and capability development in motivating team members; lead with clear directives and a reputation for going above-and-beyond to acknowledge performance
- Respected for exceptional work ethic, proven problem-solving skills and ongoing passion for going the extra mile to exceed customer, corporate and personal objectives Works tirelessly to ensure clientele are satisfied through delivering a prompt, friendly and efficient service interacting with people at all levels
Accomplishments
- Hired initially as State Training Manager (the only one in this role to be appointed externally, all others recruited within the organisation); within three years, promoted to National Training Manager overseeing Australia and New Zealand
- Persuaded Board Members to allocate budget to commence building an online training portal
- First white goods company to offer this technology to their end users
- Thousands of retails users (and internal staff) accessed and gained knowledge on Electrolux products in their own time and at their own convenience (this initiative eliminated the need for Sales Representatives to spend time on the shop floor training retail staff – which resulted in improved efficiencies)
- Number of projects introduced to this corporation; spoke at a number of conferences around Australia, highlighting the projects as case studies to offer assistance within their own business units
- Previous roles include:
- State Manager WA – Southern Edge Training
- Joint Business Owner – HarrisHind Training and Development
- Retail and International Business Studies Lecturer (Casual) – TAFE Bentley
- Retail Lecturer (Casual) – Morrisson Consulting and Training
- Retail Lecturer (Casual) – FAL
- Professional Development
- Teaching and Learning Package
- Workplace Trainer Category 2
- Workplace Assessor
- Certificate IV Assessment and Workplace Training
- RPL Assessor
- CRM familiarity – Pronto & Sharepoint
- Diploma of Workplace and Assessment Systems
- Articulate Storyline 360
- Project Management course
- Page 2 of 2
Timeline
Issuing Officer Pre-Electoral Poll Voting
Australian Electoral Commission
04.2022 - 05.2022
Field Manager
Australian Bureau Of Statistics
05.2021 - 09.2021
eLearning Project Coordinator
Thermomix
04.2015 - 07.2020
WA State Manager
Warwick Fabrics
01.2011 - 12.2014
National Training Manager
Electrolux Home Products
09.2004 - 12.2010
Southern Edge Training
No Degree from Training & Development
Similar Profiles
Paul Pathet MadhieuPaul Pathet Madhieu
Election official at Victorian Electoral Commission/Australian Electoral Commission (VEC/AEC)Election official at Victorian Electoral Commission/Australian Electoral Commission (VEC/AEC)
Laura McGradyLaura McGrady
Polling assistant at Australian electoral commissionPolling assistant at Australian electoral commission
Emily KellyEmily Kelly
Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)Temporary OPC Electoral Assistant at Australian Electoral Commission (AEC)
Lachie MooreLachie Moore
Co-chair, Young People Engagement Working group at Australian Electoral CommissionCo-chair, Young People Engagement Working group at Australian Electoral Commission
Chandler KuekChandler Kuek
Packer at Southern Trading AustraliaPacker at Southern Trading Australia