Proven Administrative Officer with a track record of enhancing efficiency at Pacific Education & Visa Services. Excelled in office management and client relations, significantly improving document accuracy and client satisfaction. Skilled in scheduling and records management, adept at streamlining processes to boost productivity and service quality.
-Assist in scheduling and organizing initial consultations with migration agents or consultants.
-Respond to client inquiries via phone, email, or in-person, providing information about services, visa options, and application processes.
-Guide clients in gathering and preparing required documents for visa applications, ensuring completeness and accuracy.
-Maintain regular contact with clients to provide updates on their application status and request additional information if needed.
-Accurately enter client information, application details, and other relevant data into the consultancy’s database or CRM system.
-Organize and maintain client files, both electronic and physical, ensuring all documents are up-to-date and easily accessible.
-Manage appointments, meetings, and deadlines for migration agents and clients.
- Prepare and send official correspondence, including letters, emails, and forms, to clients and relevant authorities.
- Conduct research on visa requirements, immigration policies, and changes in legislation to support migration agents in providing accurate advice.
-Assist in the preparation and submission of visa applications, including filling out forms, compiling supporting documents, and ensuring compliance with all requirements.
-Monitor the progress of ongoing applications and update migration agents and clients on any developments or issues.