Audrey Lincon
Marrickville
Summary
Dynamic Psychosocial Support Worker and Social Work graduate with a proven track record at Porchlight NDIS, excelling in client advocacy and crisis intervention. Skilled in fostering community integration and promoting independence, I effectively enhanced client wellbeing through empathetic communication and meticulous documentation, ensuring high-quality care and improved client satisfaction.
Overview
4
4
years of professional experience
Work History
Psychosocial Support Worker
Porchlight NDIS
12.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Retail Sales Key Holder
Glue Store
10.2021 - 10.2023
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Improved overall store organization by consistently implementing proper merchandise stocking techniques.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
- Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.
- Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Boosted sales by effectively communicating product features and benefits to customers.
- Streamlined opening and closing procedures as integral member of store staff.
Education
Bachelor of Social Work (Honors) - Social Work
University of New South Wales
Sydney, NSW11-2024
High School Diploma -
St Catherine's School
Waverley, NSW12-2019
Skills
- Confidentiality and privacy
- Behavioral support
- Professional boundaries
- Cultural sensitivity
- Skill development
- Community integration
- Critical thinking
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Documentation and reporting
- Crisis intervention
- Risk management
- Excellent communication
- Time management
- Client advocacy
- Case documentation
- Reliability
- Professionalism
Timeline
Psychosocial Support Worker
Porchlight NDIS
12.2023 - Current
Retail Sales Key Holder
Glue Store
10.2021 - 10.2023
Bachelor of Social Work (Honors) - Social Work
University of New South Wales
High School Diploma -
St Catherine's School
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