Audrey Moala
Cairnlea,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Coordinator & Sales Representative
Living Koko
06.2022 - Current
- Collaborated with Directors to evaluate needs and optimize operational plans for all new acquisitions and current customers.
- Led successful events/markets from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with colleagues and clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
Wellness Community Gym Manager
WolfzDen Wellness
04.2017 - 10.2022
- Collaborated with partners to integrate a new wellness space creating initiatives into community culture with a holistic vision that adopted 3500 registered members, boosting morale and productivity, onboarding 12 trainers of all different fitness skill sets to lead classes in CrossFit; Functional Movement; Zumba; Yoga; Hula Dance; ZUU; Ankorr; Xtreme Step and Pilates.
- Improved employee satisfaction with workplace wellness offerings by soliciting feedback and making necessary adjustments.
- Developed strategic partnerships with local gyms, nutritionists, and other wellness providers to offer discounted services for employees and members.
- Organized regular on-site fitness classes accommodating various skill levels and interests to promote physical activity among staff members.
- Created a culture of healthy competition through fitness challenges that encouraged employees to achieve personal goals while contributing to team objectives alongside contributing to changing members lifestyles.
- Served as a subject matter expert on workplace wellness matters, providing guidance and support to senior leadership on strategies for improving employee health and wellbeing.
- Increased employee participation in wellness initiatives by conducting engaging educational workshops and seminars.
- Developed an effective communications strategy to keep employees informed about upcoming events, available resources, and program updates related to workplace wellness initiatives.
- Measured the success of implemented wellness programs through data analysis and reporting, allowing for continuous improvement efforts.
- Ensured compliance with applicable laws and regulations regarding employee health promotion activities by staying abreast of industry best practices and legal requirements.
- Assessed members needs and preferences through regular surveys, adapting program offerings to better align with workforce interests.
- Managed a team of wellness professionals to ensure consistent delivery of high-quality programming across multiple locations including corporate sites and beach/hiking set ups.
- Promoted mental well-being among staff through mindfulness training sessions, stress management resources, and counseling services referrals.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Coordinated marketing efforts to promote fitness and wellness programs through website and social marketing optimisation.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Guided clients to set and achieve health and wellness goals for lifestyle change.
- Lead Group fitness classes in ZUU ~ Bodyweight Primal Movement; Ankorr ~ Strength Training and assisted in Circuit and CrossFit classes.
Operations Executive
Citywide Solutions
06.2017 - 06.2022
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Operations Manager
Nirvana Group T/a Workplace Wellness Systems
04.2008 - 05.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems that boosted overall product consistency and reliability.
Education
Personal Training And Nutrition Business
Online Courses Australian Academy
Melbourne, VICGraduate Certificate - Business Administration And Management
University of Auckland
Auckland, New Zealand05.2015
Bachelor Of Arts - Cultural Anthropology & Cultural Studies
University of Auckland
Auckland, New Zealand05.2007
Skills
- Scheduling Management
- Process Implementation
- Quality Assurance
- Customer Relationship Management
- Warehouse Operations
- Task Delegation
- Teamwork and Collaboration
- Performance Improvements
Certification
- Salesforce Software
- MYOB
- HubSpot CRM
- Xero
- Website editing and building with optimisation
- Blogger capabilities
- Social Media adapt e.g- Snapchat; Instagram; Facebook; Tik Tok and Twitter
Languages
Arabic
Elementary
English
Native or Bilingual
Tonga
Native or Bilingual
Samoan
Elementary
Timeline
Operations Coordinator & Sales Representative
Living Koko
06.2022 - Current
Operations Executive
Citywide Solutions
06.2017 - 06.2022
Wellness Community Gym Manager
WolfzDen Wellness
04.2017 - 10.2022
Operations Manager
Nirvana Group T/a Workplace Wellness Systems
04.2008 - 05.2017
Personal Training And Nutrition Business
Online Courses Australian Academy
Graduate Certificate - Business Administration And Management
University of Auckland
Bachelor Of Arts - Cultural Anthropology & Cultural Studies
University of Auckland
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