AUDREY PEREZ - LAGANA
Fyansford
Summary
I am an effective leader of cross-functional initiatives, consistently exceeding goals and expectations.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving.
Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
13
13
years of professional experience
Work History
International Team Leader
The Gordon
09.2023 - Current
- Supervised and mentored a diverse recruitment team, improving outreach efficiency and engagement with prospective international students.
- Developed and executed targeted recruitment strategies, resulting in a measurable rise in student applications and enrolments.
- Travelled interstate and internationally to attend recruitment fairs and promote The Gordon and Geelong as a study destination.
- Implemented structured communication strategies, reducing misunderstandings and increasing overall team productivity.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Analyzed enrollment trends and applicant demographics to optimize outreach efforts and improve conversion rates.
- Developed personalized support strategies, making the admissions process smoother and more accessible for international applicants.
- Engage and develop relationships with key stakeholders.
- Built relationships with international schools, agencies, and educational organizations to expand recruitment pipelines
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Student Engagement Officer
The Gordon
08.2017 - Current
- Promote The Gordon with expert advice about courses.
- Discuss payment options
- Ensure students feel safe, engaged and have the necessary information to make informed decisions.
- Clarify and explain tuition fees amounts and categories as well as Government Funding and initiatives such as Free TAFE and Job Seeker
- Be up to date with Government legislation and eligibility criteria for both international and domestic students.
- An understanding of course information, content and delivery methods
- Liaise with Marketing and Course Publication team to update information on the website so it reflects the most current and up to date information
- Assist manager with recruitment
- Provide training material for staff
- Improve accuracy of information and create a style guide so the information we send is cohesive and concise.
- Service department
- Provided logistical support for programs, meetings and events
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting, particularly around conversions
Fees and Charges Coordinator
Deakin University
01.2012 - 04.2017
- Managed the Domestic and Cross-Institutional Corporate payments and accounts
- Invoiced the International Corporate institutions to ensure payments were maintained and debts were consolidated in a timely manner.
- Monthly reconciliation of Debt from money owing to Deakin University.
- Provide Advice to students regarding RPL, credits, eligibility and any fee related enquiry.
- Compile and manage Remission of Debt data / this is where a student may have a debt they are contesting. This was a lengthy process where information is collated and reviewed.
- Invoice and send CAN notices to students and Institutions whilst keeping within census date constraints
- Managed the entire exam process within The Institute of Koorie Education.
- Manage the encumbrance list where a record is kept of student debts. This would be reviewed on a daily basis.
- Manage day to day duties including mailboxes and emails from International Institutions as well as Domestic students.
- Successfully assisted in organising Graduation ceremonies - organised catering, music, logistics as well as assisted during the ceremony process.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Put processes in place to ensure payments could be tracked efficiently and effectively.
- Work with team members to facilitate growth and development by giving balanced, constructive feedback.
- Provide ethical advice to clients on academic services process and practice
Education
Bachelor of Arts - Journalism - Deferred
Deakin University
Diploma - Business Administration
Macquarie College
02.1997
Skills
- Multi Lingual (Italian and Spanish) - speak, read and write
- Positive Student Engagement
- Student Motivation and Engagement
- Invoicing and Payment
- Academic Support Services
- Staff Support
- Process Improvement
- School Event Coordination
- Funding
- Student and Parent Relations
- Training Programs
- Event Logistics
- Student Achievement
- Team management
- Conflict resolution
- Project coordination
- Performance monitoring
Languages
Spanish
Native or Bilingual
Timeline
International Team Leader
The Gordon
09.2023 - Current
Student Engagement Officer
The Gordon
08.2017 - Current
Fees and Charges Coordinator
Deakin University
01.2012 - 04.2017
Diploma - Business Administration
Macquarie College
Bachelor of Arts - Journalism - Deferred
Deakin University
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