Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
References
Timeline
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AUDREY PEREZ - LAGANA

Fyansford,Australia

Summary

Dynamic professional leader with a history of driving team success and surpassing objectives. Demonstrated expertise in team collaboration, strategic planning, and effective problem-solving. Recognized for exceptional communication skills and adaptability in fast-paced environments. Committed to creating a positive workplace culture while addressing evolving challenges.

Overview

14
14
years of professional experience

Work History

International Team Leader

The Gordon
09.2023 - Current
  • Ability to lead, motivate, and develop a diverse team of recruitment officers and support staff.
  • Developed and executed targeted recruitment strategies, resulting in a measurable rise in student applications and enrolments.
  • Travelled interstate and internationally to attend recruitment fairs and promote The Gordon and Geelong as a study destination.
  • Implemented structured communication strategies, reducing misunderstandings and increasing overall team productivity.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Developed personalized support strategies, making the admissions process smoother and more accessible for international applicants.
  • Built relationships with international schools, agencies, and educational organizations to expand recruitment pipelines
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Knowledge of visa regulations, Australian immigration policies, and education sector compliance requirements.
  • Ability to ensure ethical recruitment practices and adherence to institutional and legal guidelines.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Ability to monitor KPIs, recruitment trends, and enrollment data to inform decision-making.

Student Engagement Officer

The Gordon
08.2017 - 09.2023
  • Promote The Gordon with expert advice about courses.
  • Ability to lead, motivate, and develop a diverse team of recruitment officers and support staff.
  • Ensure students feel safe, engaged and have the necessary information to make informed decisions.
  • Clarify and explain tuition fees amounts and categories as well as Government Funding and initiatives such as Free TAFE and Job Seeker
  • Be up to date with Government legislation and eligibility criteria for both international and domestic students.
  • An understanding of course information, content and delivery methods
  • Liaise with Marketing and Course Publication team to update information on the website so it reflects the most current and up to date information
  • Assist manager with recruitment
  • Provide training material for staff
  • Improve accuracy of information and create a style guide so the information we send is cohesive and concise.
  • Service department
  • Provided logistical support for programs, meetings and events
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Gained extensive knowledge in data entry, analysis and reporting, particularly around conversions

Fees and Charges Coordinator

Deakin University
01.2012 - 04.2017
  • Managed the Domestic and Cross-Institutional Corporate payments and accounts
  • Invoiced the International Corporate institutions to ensure payments were maintained and debts were consolidated in a timely manner.
  • Monthly reconciliation of Debt from money owing to Deakin University.
  • Provide Advice to students regarding RPL, credits, eligibility and any fee related enquiry.
  • Compile and manage Remission of Debt data / this is where a student may have a debt they are contesting. This was a lengthy process where information is collated and reviewed.
  • Invoice and send CAN notices to students and Institutions whilst keeping within census date constraints
  • Managed the entire exam process within The Institute of Koorie Education.
  • Manage the encumbrance list where a record is kept of student debts. This would be reviewed on a daily basis.
  • Manage day to day duties including mailboxes and emails from International Institutions as well as Domestic students.
  • Successfully assisted in organising Graduation ceremonies - organised catering, music, logistics as well as assisted during the ceremony process.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Put processes in place to ensure payments could be tracked efficiently and effectively.
  • Work with team members to facilitate growth and development by giving balanced, constructive feedback.
  • Provide ethical advice to clients on academic services process and practice

Education

Diploma - Business Administration

Macquarie College
Geelong
02.1997

Bachelor of Arts - Journalism - Deferred

Deakin University
Geelong

Skills

  • Multilingual (Italian and Spanish) fluency
  • Recruitment strategies
  • Stakeholder engagement
  • Student engagement and motivation
  • Cross-functional collaboration
  • Data analysis
  • Project management
  • Strategic planning
  • Monitor KPIs, recruitment trends globally and enrolment data to inform decision making
  • Adapt strategies and process improvement
  • Student achievement and well being initiatives
  • Team management
  • Conflict resolution
  • Project coordination
  • Performance monitoring
  • Strong understanding of Immigration policies, visa regulations and education compliance requirements

Languages

5

Languages

Spanish
Native/ Bilingual
Italian
Professional

Websites

References

References available upon request.

Timeline

International Team Leader

The Gordon
09.2023 - Current

Student Engagement Officer

The Gordon
08.2017 - 09.2023

Fees and Charges Coordinator

Deakin University
01.2012 - 04.2017

Diploma - Business Administration

Macquarie College

Bachelor of Arts - Journalism - Deferred

Deakin University

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AUDREY PEREZ - LAGANA