Audrey Terrill
Murrumbateman,NSW
Summary
rofessional Summary
Confident and approachable professional with strong communication skills and a background in customer service, administration, and appointment setting. Experienced in engaging with a diverse range of clients, handling phone and face-to-face interactions with professionalism and clarity. Skilled in collecting and recording accurate information, maintaining detailed records, and using CRM systems to manage data efficiently. Brings a keen attention to detail, the ability to follow structured processes, and a personable approach to interviews and customer engagement. Seeking to apply these strengths in a Market Research role to support high quality data collection and client satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative Support
Rooflux
10.2024 - Current
- Provided part-time administrative support for the family roofing business.
- Composed and responded to client emails, managed scheduling, and assisted with general office coordination.
- Helped organise customer information and job documentation to support day to day operations.
- Used basic CRM tools and spreadsheets to track jobs and customer interactions.
House Cleaner
Self-employed
06.2023 - 12.2023
- Developed strong relationships with clients through consistent high quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Appointment Setter
Clean Power Co
01.2019 - 06.2020
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilised CRM system to track and manage leads, keeping appointments organised.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Entered daily data in computer systems and documented office activities.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Cert IV - Mental Health
Swinbourne
Croydon, VIC11-2023
Skills
- Health and safety compliance
- Strong interpersonal skills
- Data entry
- Active listening
- Excellent oral and written communication
- Punctual and reliable
Timeline
Administrative Support
Rooflux
10.2024 - Current
House Cleaner
Self-employed
06.2023 - 12.2023
Appointment Setter
Clean Power Co
01.2019 - 06.2020
Cert IV - Mental Health
Swinbourne