Augustina Thomas
Prospect,SA
Summary
Hello there!
I am a 21 year old responsible and hardworking team player, always ready to step up and take initiative. Described by friends and colleagues as enthusiastic and bubbly, I bring a contagious energy to any task. My drive pushes me to continuously improve myself.
In an ideal role, I thrive when applying my skills and personal attributes, including teamwork, dedication, attention to detail, and adaptability. I believe in collaboration, striving for excellence, and seamlessly adjusting to various situations.
Let's work together to achieve excellence!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Rostering Administrator
Southern Cross Care – Glenside SA
06.2023 - Current
- Create and maintain employee schedules, taking into consideration staffing requirements, availability, and workload
- Develop long-term and short-term rosters to meet business needs, such as daily shifts, weekly schedules, or seasonal adjustments
- Assign employees to specific shifts or workstations based on their skills and qualifications
- Collect and update employee information, including availability, preferences, and leave requests
- Maintain accurate records of employee working hours, overtime, and time-off balances
- Ensure compliance with labour laws and organizational policies regarding work hours, breaks, and rest periods
- Liaise with department managers or supervisors to align staffing needs with operational demands
- Use historical data and trends to forecast future staffing requirements
- Analyse scheduling data to identify areas for improvement in terms of efficiency and cost-effectiveness
- Optimize schedules to minimize overtime and reduce labour costs while maintaining service levels
- Stay informed about labour laws, industry regulations, and collective bargaining agreements affecting scheduling and rostering
- Utilize scheduling and rostering software tools to streamline the scheduling process
- Keep the software systems up to date with accurate employee information and scheduling parameters
- Generate reports on employee attendance, absenteeism, and compliance with scheduling policies
- Develop contingency plans for unexpected events that may disrupt staffing, such as employee absences or emergencies
- Train new employees or managers on scheduling processes and software usage
- Provide ongoing support and guidance to staff regarding scheduling-related matters
- Seek opportunities to improve scheduling processes and efficiency
- Collaborate with cross-functional teams to implement changes that enhance workforce management
- Address scheduling conflicts and disputes among employees or departments
- Mediate and find resolutions that align with organizational policies and employee needs
Operations Consultant - Nursing
Healthcare Australia – Unley SA
10.2022 - 05.2023
- Effectively manage all operational administration including daily inbound and outbound client and candidate calls
- Understanding all key performance indicators in respect of recruitment targets, shift targets and financial targets
- Developing and nurturing relationships with clients and nurses/carers
- Excelling in the utilisation of the booking system to source and place suitable candidates into shifts
- Ensuring an efficient and smooth transition with state-based after-hours operations with effective communication with the after-hours operations team
- Skills Required: Strong client service and sales skills
- Strong communication skills, written and verbal
- Ability to perform autonomously as well as part of a team
- Strong organisational skills
- Intermediate MS office skills and IT system skills
- Effective time management and organisational skills to focus on and achieve targets.
Hard Goods- Customer Service
Target Australia - Sefton Park SA
10.2021 - 01.2023
- Organising shelves for stock replenishing
- Ticketing stock items
- Assisting customers that require support on the floor and at checkout
- Assist with processing transactions at registers
- Handle stock cages and put away excess
- Markdown products as allocated
- Picking online orders using SAM
- Packing orders in a fast-paced environment
- Answer calls for the hard goods department in order to find stock to put on hold.
Office Clerk
SAcare (Broadview)
01.2019 - 12.2021
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Education
Bachelor of Arts - Sociology And Psychology
University of South Australia
Adelaide, SAHigh School Diploma -
Gungahlin College
Canberra, Australian Capital Territory01.2020
Skills
- Time management
- Computer skills
- Teamwork and Collaboration
- Attention to Detail
- Scheduling and Rostering
- Friendly, Positive Attitude
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
Certification
- Access Training Centre, Workzone Traffic Management (2 Days) RIIWHS205E / RIIWHS302E, Completed: 7/11/2023
- SA GOV, Employee WWC Check, Valid till 7 May 2028
References
- Emily Woolford, SACARE, Manager, 1300145636, Emily.woolford@sacare.com.au
- Caitlin Czesny, Healthcare Australia, Shift Senior, 0492 901 041, Caitlin.czensy@gmail.com
- Koni Hextall, Southern Cross Care, Team Leader, 0412 155 638, kleehextall@hotmail.com
Timeline
Rostering Administrator
Southern Cross Care – Glenside SA
06.2023 - Current
Operations Consultant - Nursing
Healthcare Australia – Unley SA
10.2022 - 05.2023
Hard Goods- Customer Service
Target Australia - Sefton Park SA
10.2021 - 01.2023
Office Clerk
SAcare (Broadview)
01.2019 - 12.2021
Bachelor of Arts - Sociology And Psychology
University of South Australia
High School Diploma -
Gungahlin College
- Access Training Centre, Workzone Traffic Management (2 Days) RIIWHS205E / RIIWHS302E, Completed: 7/11/2023
- SA GOV, Employee WWC Check, Valid till 7 May 2028
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