AUGUSTINE A
Deakin,ACT
Summary
A well-rounded and proactive individual with numerous hands-on experience in training & development, hospitality as well as marketing, customer service, administration, and Sales. Experienced Practice Manager successful at handling payroll administration and patient relations for General Surgery practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
14
14
years of professional experience
Work History
Practice Manager/ Executive Assistant to General Surgeon
The Brown Diamond
02.2017 - Current
- Advance understanding of Gentu, Vmoney and Proda
- Take phone calls, read and respond to emails from patients, clinicians and industry
- Meet and greet patients for consulting, take payment and process payments and Medicare rebates
- Data entry from patient registration forms and referrals
- Maintain a referrer database
- Process consultation fees
- Enter Medicare rebates for patient consulting
- Bill private insurers for surgery performed
- Bill NSWhealth for patient billings
- Regular reconciliations for income derived from consulting and operating
- Liaise with private hospitals to book patient lists for consulting sessions
- Communicate with anaesthetist, private assistants and private hospitals regarding upcoming theatre lists
- Find ad hoc assistants and anaesthetist to over leave
- Business Development
- Personal Administration.
Off-the-plan Sales Consultant
Versal Property
12.2014 - 12.2015
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Build and maintain buyer database
- Open home call backs and outbound calls
- Assist with managing past buyer / seller relationships
- Handle all online prospects enquiry
- Assist in Document preparation; sales advice, contracts of sales.
National Sales/Administration Manager
Ton Ton Song
09.2011 - 10.2014
- Develop and implement sales, recruitment and marketing strategies that generate leads and conversions
- Meet targets through the delivery of commercially robust sales and recruitment initiatives
- Develop and maintain effective relationships with prospective students and numerous company representatives (staff and trainers)
- Work closely and frequently with other marketing and student recruitment staff to develop and Sales strategies
- Contribute to marketing collateral, compliance preparation, brand awareness and public relations activities, and website and social media development
- Act as a mentor to other team members by ensuring quality, overseeing promotional materials (e.g
- Website, social medial channels, brochures), and identifying and implementing process improvements in sales, recruitment and marketing processes
- Associated administrative duties, including departmental reports, budgets, managing data and CRM, and overseeing calendars and plans of sales, classes, and marketing which support the School's objectives
- Approve Trainers and Sales staff invoices and leave entitlements.
Senior Sales Administrator/ National Assistant Manager
Ton Ton Song Pty Ltd
06.2011 - 09.2011
- Trained new and existing employees on standard operating procedures of company, all administrative procedures and the software used in managing student information for the RTO
- All administrative duties include managing the enrolment forms and relevant paperwork to be filed for to the OLGR department for the RSA, RCG courses
- Accredited Coffee Course paperwork requirement now include enrolment forms for the USI/AVETMISS systems when necessary as a trainer
- Duties as sales administrator consist of face-to face sales, warms calls and up-sell calls to existing customers
- Delivering performance feedback conversations to employees when necessary and in align with RTO's goals and performance sales target
- Support role for Trainers should they have feedback, paperwork or administration issues.
Assistant Manager
Teleconnexion PTY LTD
06.2010 - 05.2011
- Staff supervision, making sure that agents are kept motivated
- Weekly performance management reports in monitoring performance level of the agents on weekly basis
- SLA Management in ensuring that we are keeping up with compliance issues
- Client liaison and point of escalation
- Delegation of work to all agents, making sure that everyone is assigned to the correct campaign
- Staff training
- Payroll and Rosters, which is to be predicted fortnightly and monthly respectively.
Phone Sales Representative
Teleconnexion Pty Ltd
06.2010 - 10.2010
- Warm calling existing customer to cross sell and upsell products around 'Proactiv' bundle, and 'Global Shop Direct'
- Warm calling potential students to enrol in 'Cengage learning'
- Warm calling potential supporters to donate for fund raising in 'Sydney Swans'
- Cold calling potential customer for real estate conferences for 'T1events'
- Cold calling potential customer to take advantage of the home initiative rebates for solar packages for 'Greener Energy'
- Keeping up with daily KPI
- Providing new ideas to how we can improve services for cold calling
- Understanding product knowledge and needs of customer.
Education
Bachelor in Applied Communications -
Royal Melbourne Institute of Technology
Melbourne, VIC01.2008
Higher Diploma in Mass Communications -
TMC College
Singapore12.2003
High School Diploma -
St. Margaret's Secondary School
Singapore12.2001
St. Margaret's Primary School
Singapore12.1996
Fitness Institute Australia
01.2016
Foundation School -
RMIT University
Melbourne01.2004
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Ability to take on new skills and willingness to learn new challenges
Computerlanguageskills
Word, PowerPoint, Excel, Outlook English - written and spoken, Malay - written and spoken, Mandarin - spoken only
References
- Dr Michelle Tan, General Surgeon, 0413750404
- Leela Zhang, Ton Ton Song, 0416 493 020
- Shivani Singh, Ton Ton Song, 0435 945 301
Timeline
Practice Manager/ Executive Assistant to General Surgeon
The Brown Diamond
02.2017 - Current
Off-the-plan Sales Consultant
Versal Property
12.2014 - 12.2015
National Sales/Administration Manager
Ton Ton Song
09.2011 - 10.2014
Senior Sales Administrator/ National Assistant Manager
Ton Ton Song Pty Ltd
06.2011 - 09.2011
Assistant Manager
Teleconnexion PTY LTD
06.2010 - 05.2011
Phone Sales Representative
Teleconnexion Pty Ltd
06.2010 - 10.2010
Bachelor in Applied Communications -
Royal Melbourne Institute of Technology
Higher Diploma in Mass Communications -
TMC College
High School Diploma -
St. Margaret's Secondary School
St. Margaret's Primary School
Fitness Institute Australia
Foundation School -
RMIT University
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