Augustine Adjei
Prestons,NSW
Summary
Results-driven customer service professional with a proven track record in delivering exceptional service and enhancing customer satisfaction. Adept at building strong relationships, resolving issues effectively, and contributing to team success. Seeking to leverage my communication and problem-solving skills within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Hybrid Position)
Zip Water
02.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced scheduling efficiency for service calls by implementing a structured approach, leading to better resource allocation.
Support Agent
FedEx
07.2020 - 02.2023
- Increased customer response times by 30% by effectively managing inquiries across multiple channels.
- Resolved account and billing issues for 95% of customers on the first call, improving overall customer satisfaction.
- Collaborated with team members to refine service processes, leading to a 10% reduction in complaints and escalations.
Picker Packer
Amazon
03.2019 - 06.2020
- Received and picked packed items efficiently, ensuring accuracy in order fulfillment.
- Conducted heavy lifting tasks while adhering to safety protocols, maintaining a high level of productivity.
- Utilized RF scanners to track inventory accurately, contributing to improved inventory management.
- Performed general housekeeping duties to keep the work environment clean and organized.
Education
High School Diploma -
John Edmondson High School
Horningsea Park, NSW09.2019
Skills
- Exceptional communication skills across phone, live chat, and email
- Strong troubleshooting and technical problem-solving abilities
- Proficient in managing and resolving customer complaints
- Experience building client relationships and ensuring customer satisfaction
- Ability to collaborate effectively with cross-functional teams
- Understanding of risk management and compliance protocols
Languages
English
Full Professional
Timeline
Customer Service Representative (Hybrid Position)
Zip Water
02.2023 - 04.2024
Support Agent
FedEx
07.2020 - 02.2023
Picker Packer
Amazon
03.2019 - 06.2020
High School Diploma -
John Edmondson High School
Similar Profiles
John NguyenJohn Nguyen
Process Worker at Zip WaterProcess Worker at Zip Water
JAMIE YAKIMOVJAMIE YAKIMOV
Appliance Installer at Zip WaterAppliance Installer at Zip Water
Emma O'NeilEmma O'Neil
Tanning Consultant at Zip TanzTanning Consultant at Zip Tanz