Augustus Reyes
Cabramatta,NSW
Summary
Committed to expanding my knowledge and expertise with a history of meeting company needs with consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
6
6
years of professional experience
Work History
Customer Contact Specialist
Woolworths
Mascot
12.2022 - Current
- Developed creative solutions for difficult customer situations within established guidelines.
- Analysed reports on customer service trends in order to identify areas for improvement.
- Collaborated with internal stakeholders to identify root causes of customer escalations.
- Trained staff on best practices for handling customer inquiries and escalating them appropriately.
- Identified potential risks associated with unresolved customer complaints, taking proactive measures when needed.
- Planned and completed group projects, working smoothly with others.
- Resolved complex customer issues by escalating where necessary to ensure resolution was achieved in a timely manner.
Customer Service Representative
Woolworths
Mascot, NSW
10.2020 - 12.2022
- 5000+ inbound and outbound calls per quarter.
- Providing exceptional customer service by providing strict guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Manager
Hungry Jacks
Ingleburn
02.2018 - 09.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Certificate II - Retail Services
Tafe NSW
10-2016
High School Diploma -
James Meehan High School
09-2016
Skills
- Time Management
- Excellent Problem Solving
- Handling Customer Escalations
- Expert in Inbound And Outbound Calls
- Customer Service-Driven
- Quality Assurance
- Attention to Detail
- Conscientious Approach
- Administrative Tasks
- Adaptive and Dedicated Team Player
- Excellent Communication Skills
- Excellent at Building Rapport
Referees
- Brendan Chan - Hungry Jacks Manager 0452660559
- Shobna Rao - Woolworths Customer Hub Team Leader 0468793314
- Nauman Azad - Customer Contact Specialist 0466901915
Timeline
Customer Contact Specialist
Woolworths
12.2022 - Current
Customer Service Representative
Woolworths
10.2020 - 12.2022
Manager
Hungry Jacks
02.2018 - 09.2020
Certificate II - Retail Services
Tafe NSW
High School Diploma -
James Meehan High School
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