Summary
Overview
Work History
Education
Skills
Timeline
Generic

AUGUSTUS REYES

Cabramatta,Australia

Summary

Dedicated and results driven professional with experience across customer service, leadership, and warehouse operations. Proven ability to lead teams, resolve complex issues, and maintain efficiency under pressure. Skilled in training staff, delegating tasks, and ensuring safe and productive work environments.

Overview

8
8
years of professional experience

Work History

Warehouse Team Leader – Inbound Receiving

Kmart
03.2025 - Current
  • Lead inbound receiving operations, ensuring safety, accuracy, and efficiency.
  • Delegate tasks effectively to maximise workflow and productivity.
  • Train, coach, and mentor team members to enhance performance and safety awareness.
  • Prepare and manage daily reports, documenting key operational outcomes.

Customer Contact Specialist

Woolworths
12.2022 - 03.2025
  • Resolved complex customer issues by escalating appropriately to achieve timely resolution.
  • Analysed service trends and collaborated with stakeholders to identify improvement areas.
  • Trained staff on best practices for handling escalations and inquiries.
  • Developed creative solutions for customer issues within company guidelines.

Customer Service Representative

Woolworths
10.2020 - 12.2022
  • Handled 5000+ inbound and outbound calls per quarter, maintaining high customer satisfaction.
  • Resolved customer complaints in a timely and professional manner.
  • Engaged customers to understand needs and provide accurate solutions.

Manager

Hungry Jacks
02.2018 - 09.2020
  • Supervised daily store operations, ensuring cost-effectiveness and quality standards.
  • Trained, coached, and mentored staff to improve job performance.
  • Managed rosters, payroll, and recruitment processes.

Education

Certificate II - Retail Services

TAFE NSW
01.2016

High School Diploma - undefined

James Meehan High School
01.2016

First Aid + CPR -

Hero HQ
Pakenham, VIC
08-2025

Skills

  • Warehouse Operations & Inbound Receiving
  • Team Leadership & Staff Training
  • Workplace Safety & Compliance
  • Task Delegation & Daily Reporting
  • Time Management & Problem Solving
  • Customer Service & Escalation Handling
  • Quality Assurance & Attention to Detail
  • Communication & Rapport Building
  • Administrative & Reporting Tasks
  • Coaching and Mentoring Team Members

Timeline

Warehouse Team Leader – Inbound Receiving

Kmart
03.2025 - Current

Customer Contact Specialist

Woolworths
12.2022 - 03.2025

Customer Service Representative

Woolworths
10.2020 - 12.2022

Manager

Hungry Jacks
02.2018 - 09.2020

High School Diploma - undefined

James Meehan High School

Certificate II - Retail Services

TAFE NSW

First Aid + CPR -

Hero HQ

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AUGUSTUS REYES