Augustus Stephenson
South Yarra
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Care Representative
Animal Emergency Service
04.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Reduced average call handling time with effective problem-solving strategies.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Managed high call volume while maintaining a positive attitude and professional demeanour at all times.
- Assisted in the development of internal training materials aimed at improving Client Care Representative skills and knowledge base.
Bartender
Union Hotel Brunswick
10.2020 - 06.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Work Experience Alongside Veterinary Doctors/Nurse
Castlemaine Veterinary Clinic
06.2018 - 06.2018
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
Education
Bachelor of Science - Zoology
University of Melbourne
Parkville, VIC07-2026
Skills
- Animal Restraining
- Organizational skills
- Patient education
- Basic Animal Care
- First Aid
- Claims processing
- Reading Comprehension
- Pet Feeding and Care
- High-Pressure Environments
- Proper Animal Restraint
- Medical terminology
Certification
2020-10 Responsible serving of alcohol Victoria (RSA-VIC)
Languages
English
Native or Bilingual
French
Full Professional
Interests
- Video Gaming
- Music performance and writing
Timeline
Client Care Representative
Animal Emergency Service
04.2024 - Current
Bartender
Union Hotel Brunswick
10.2020 - 06.2024
Work Experience Alongside Veterinary Doctors/Nurse
Castlemaine Veterinary Clinic
06.2018 - 06.2018
Bachelor of Science - Zoology
University of Melbourne
Pet owner for many years
Currently having the lovely company of four dogs and a cat, and prior to moving to Australia, the joy of a tortoise and turtles.
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