Pushpita Biswas
Adelaide,SA
Overview
2
2
years of professional experience
Work History
Merchandising Specialist
Agora
Chattogram, Chattogram
06.2025 - 08.2025
- Developed product displays to enhance customer engagement and drive sales.
- Assisted in inventory management to ensure stock availability and organization.
Customer Service Specialist
Grameenphone Ltd
Chattogram, Chattogram
07.2023 - 12.2023
- Handled high-volume inbound customer calls, providing accurate solutions for billing, technical, and service-related issues.
- Delivered personalized product recommendations to align with customer needs, boosting the adoption of telecom services.
- Effectively de-escalated customer complaints, achieving high first-call resolution (FCR) and customer satisfaction (CSAT) scores.
- Consistently met or exceeded KPI targets, including average handling time (AHT), call quality, and resolution rates.
- Accurately logged customer interactions and resolutions into CRM platforms while multitasking across multiple systems.
- Collaborated with team leads to improve call scripts and processes, enhancing customer retention, and loyalty.
Timeline
Merchandising Specialist
Agora
06.2025 - 08.2025
Customer Service Specialist
Grameenphone Ltd
07.2023 - 12.2023