Aunmita Zaman
Student
Fawkner
Summary
Patient-centered with effective multitasking, communication and organizational skills. Schedules appointments, collects co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties, greeting and welcoming visitors, collecting and recording patient information and completing insurance formalities. Accommodating and friendly individual with strong recordkeeping and documentation abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sacca's Fine Food
11.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
7-eleven
12.2022 - 09.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Medical Assistant
Rajshahi Medical University
07.2021 - 08.2022
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Master of Science - Health And Physical Education
La Trobe University
Melbourne, VIC 04.2001 -
Bachelor of Science - Medicine (Pre-Medicine)
Rajshahi University
Bangladesh 04.2001 -
Skills
Front Desk Management
Timeline
Customer Service Representative
7-eleven
12.2022 - 09.2023
Customer Service Representative
Sacca's Fine Food
11.2022 - Current
Medical Assistant
Rajshahi Medical University
07.2021 - 08.2022
Master of Science - Health And Physical Education
La Trobe University
04.2001 -
Bachelor of Science - Medicine (Pre-Medicine)
Rajshahi University
04.2001 -
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