Aurelio Urbano Chavez Ramos
Telecommunications Engineer
Seven Hills
Summary
Resourceful networking engineer known for high productivity and efficient task completion. Possess specialized skills in network architecture, cybersecurity measures, and cloud computing solutions. Excel at problem-solving, communication, and teamwork, ensuring seamless network operations and project success. Recognized for resolving issues and improving customer satisfaction. Passionate about new technologies and eager to contribute to team success through hard work, attention to detail, and strong organizational skills.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Security Manager
TELEFONICA TECH PERU S.A.C.
Lima, Lima
10.2023 - Current
- Lead a team of 9 people responsible for providing 24/7 support to clients across the LATAM region, ensuring continuous and high-quality service delivery.
- Manage the annual budget to cover operational costs of the service, including staffing, tools, and technology improvements.
- Strengthen overall security through comprehensive risk assessments and implementation of tailored security plans.
- Implement and support SD-WAN solutions using Cisco Viptela and Fortinet Secure SD-WAN technologies for various clients in LATAM.
- Manage hybrid networks, optimize WAN traffic, and configure security and dynamic routing policies.
- Collaborate with local and remote teams to ensure network performance, stability, and SLA compliance.
- Handle and resolve Level 1, 2, and 3 (L1, L2, L3) tickets following ITIL standards, ensuring traceability and appropriate response times.
- Deliver regular presentations to regional management on key service metrics and performance evolution, identifying opportunities for improvement and optimization.
- Improve incident response times by developing effective communication protocols within the security team.
Senior Security & Networking Engineer
TELEFONICA DEL PERU
Lima
01.2019 - 10.2023
- Led a team of 6 professionals responsible for Data Center operations, ensuring optimal performance and service continuity.
- Managed and administered a wide range of Data Center devices, including switches, routers, load balancers, UCS, firewalls, ACS, ISE, and VPN solutions.
- Contributed to cloud-based management and security initiatives, gaining hands-on experience in hybrid environments and supporting Cloud Architecture efforts within a comprehensive infrastructure strategy.
- Directed technology refresh projects, achieving 99.95% service availability for critical client-facing systems.
- Developed and managed the annual budget for support contract renewals and vendor engagements.
- Defined and tracked key performance indicators (KPIs) to evaluate operational efficiency and drive continuous improvement.
- Ensured compliance with international standards, including PCI DSS, ISO 20000, and ISO 22301.
- Performed duties in accordance with all relevant standards, policies, and regulatory frameworks to maintain a safe and compliant working environment.
- Resolved complex security and networking issues, contributing to higher customer satisfaction and reduced incident response times.
- Built and maintained collaborative and professional relationships across technical teams and stakeholders.
IT Infrastructure Administrator
LIMA STOCK EXCHANGE
Lima, Lima
05.2018 - 01.2019
- Managed data backups and disaster recovery plans, ensuring business continuity during unforeseen events.
- Enhanced security measures for data protection, implementing firewalls and antivirus software.
- Assisted in budget planning for IT infrastructure projects, optimizing resource allocation and costeffectiveness.
- Designed scalable solutions to support organizational growth while minimizing disruptions during expansion efforts.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed multi-site IT execution strategies, aligning work orders at 2 locations to effectively align available resources with historical service data.
- Identified and immediately resolved issues with network devices, including firewalls, load balancer and call manager.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Experienced in supporting Cisco routers, switches, wireless access points, and network servers.
- Installed, maintained, and supported all network and voice-related hardware, software, and communication links for design.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Constructed and maintained a Virtual Local Area Network (VLAN).
Information Technology Infrastructure Analyst
LIMA STOCK EXCHANGE
Lima
02.2015 - 05.2018
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Configured routers, switches, Palo Alto and Fortinet firewalls, VPNs, and VLANs according to the organization's infrastructure requirements.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Administered Active Directory user accounts by creating, modifying, and deleting accounts as needed.
- Provided technical support for network infrastructure.
- Monitored system performance to ensure service availability for authorized users.
- Provided technical support to end users in person, via phone, and email.
- Assisted in troubleshooting hardware and software issues.
Information Technology Infrastructure Analyst
GNB PERU BANK
11.2013 - 02.2015
- Used critical thinking to analyze problems, evaluate solutions, and make informed decisions.
- Resolved technical issues, optimized operations, and delivered exceptional service.
- Performed daily LAN and WAN administration, maintenance, and support.
- Configured networks for stable and reliable performance aligned with business processes and objectives.
- Oversaw on-site IT engineer dispatch plans by developing predefined response scenarios for common malfunctions and service request types.
- Developed multi-site IT execution strategies, coordinating work orders across 12 locations to align resources effectively with historical service data.
Information Technology Infrastructure Analyst
ARPL INDUSTRIAL TECHNOLOGY
11.2012 - 08.2013
- Designed, installed, and maintained the organization's telephony network.
- Maintained appropriate environmental conditions in telephone equipment rooms.
- Performed day-to-day monitoring, management, administration, and support of alarm systems.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed day-to-day LAN administration, maintenance, and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives
Education
Some College (No Degree) - Project Management
Ricardo Palma University
Lima, Peru 08.2014 - 08.2015
Master of Science - Telecommunications
Catolica Del Peru University
Lima, Peru 08.2005 - 08.2012
Skills
- Team leadership
- Project management abilities
- Disaster recovery planning
- Vendor relationship management
Firewall and endpoints security
- Infrastructure planning and design
- Performance improvement
- Security procedure implementation
- Service desk support
- Customer service
- Analytical and critical thinking
- Problem solving
Certification
Microsoft Certified Azure Solutions Architect Expert
Timeline
Security Manager
TELEFONICA TECH PERU S.A.C.
10.2023 - Current
Senior Security & Networking Engineer
TELEFONICA DEL PERU
01.2019 - 10.2023
IT Infrastructure Administrator
LIMA STOCK EXCHANGE
05.2018 - 01.2019
Information Technology Infrastructure Analyst
LIMA STOCK EXCHANGE
02.2015 - 05.2018
Some College (No Degree) - Project Management
Ricardo Palma University
08.2014 - 08.2015
Information Technology Infrastructure Analyst
GNB PERU BANK
11.2013 - 02.2015
Information Technology Infrastructure Analyst
ARPL INDUSTRIAL TECHNOLOGY
11.2012 - 08.2013
Master of Science - Telecommunications
Catolica Del Peru University
08.2005 - 08.2012
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