Auriana Jensen

• After completing studies in Beauty therapy, I saw an opportunity to create a niche business given there was high demand yet few trained in this skill
• I established a mobile business and successfully turned this into a home-based salon that allowed flexibility while children lived at home
• As a small business owner I was responsible for building a client base, advertising and social media exposure
• Administration duties including taking bookings, calling clients to confirm appointments, creating and maintaining a database of clients, analyzing profit and losses
• Researching products and negotiating prices with suppliers to maintain profits
• Writing legal documents such as policies and client consultation forms

• Maintain up-to-date knowledge about furniture products
• Analyse customer needs and recommend appropriate furniture
• Answer customer queries via phone, email and in person regarding furniture products
• Coordinate with sales team to establish selling strategies and deals
• Work with sales team to maximize sales and profitability
• Ensure that furniture is delivered to customers in a timely manner

As customer service specialist, I was responsible for contacting current and existing customers of motor dealerships, and relaying feedback about their sales experience

• This role also included-
• Maintaining customer databases
• Calling customers to book vehicle servicing
• Liaising with dealership staff and management via telephone and email
• Handling customer complaints and follow-up to ensure matters are resolved
• Learning software programs such as Eralink and EraNet