Aurora Green
Bayswater,VIC
Summary
Highly-motivated employee with an upbeat and friendly demeanor. Strong work ethic and sound judgment to handle diverse daily tasks. History as a compassionate sole trader and company employed Disability and Mental Health Support Worker with 5 years of experience. Highly adaptable individual offering dynamic conflict resolution and problem-solving skills. Successfully handles challenges and takes on new tasks.
Overview
5
5
years of professional experience
Work History
Disability and Mental Health Support Worker
Self Employed
Bayswater, Victoria
04.2019 - Current
- Participated in case conferences to discuss client progress and formulate new strategies.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Planned and coordinated discharge from care facility to patient's home.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Helped clients deal with substance abuse, mental illness and other concerns.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Office Administrator
North Balwyn Uniting Church
North Balwyn , Victoria
01.2019 - 09.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritise meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cinema Attendant
Metro Cinemas Boronia
Boronia, Victoria
2019 - 2021
- Managed cash and credit transactions and balanced registers after shifts.
- Distributed refunds, promoted theatre merchandise and issued gift cards.
- Maintained positive working relationship with fellow staff and management.
- Greeted and assisted customers to foster positive experiences.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Swept food, debris and trash off of lobby and movie room floors.
Skills
- Mental Health Support
- Disability Support
- Complex client management
- Expert Communication skills
- Developing Relationships
- Strong Reliability
References
Available Upon Request
Timeline
Disability and Mental Health Support Worker
Self Employed
04.2019 - Current
Office Administrator
North Balwyn Uniting Church
01.2019 - 09.2021
Cinema Attendant
Metro Cinemas Boronia
2019 - 2021
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