Aurora Lewis
Perth,WA
Summary
I stand out for creativity, intuition, and confidence. I possess great adaptability and attention to detail. I have a positive and collaborative attitude, capable of working under pressure while maintaining elegance, concentration, and efficiency.
i'm organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress
Black Swan Restaurant
01.2025 - 04.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Inspected dishes and utensils for cleanliness.
- Knowledge of all Menu Items
Section Waitress
Next Door Restaurant
04.2024 - 09.2024
- Order Management
- Customer Reception
- Table Service
- Care, Cleaning, and Arrangement of spaces for service
- Payment Management, Preparation, and Presentation of Bills
- In-depth Knowledge of all Menu Items
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Chef de Rang
Hotel and Restaurant Cappello
08.2021 - 03.2024
- Head Waiter
- Mise En Place
- Room Management
- Order Management
- Customer Reception
- Table Service
- Care, Cleaning, and Arrangement of Indoor and Outdoor spaces for service
- Payment Management, Preparation, and Presentation of Bills
- Training of Incoming Staff
- In-depth Knowledge of all Menu Items
- Organisation of Spaces and Service for Events and Conferences held on the premises
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Placed orders to restock items before supplies ran out.
Waitress
Darsena Pop-Up
06.2021 - 08.2021
- Waitress for Cocktail and Light Food Service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Payment and Cash Management
Waitress
La Casaccia
09.2020 - 06.2021
- Order Management
- Table Service
- Payment and Cash Management
- Setting up and Cleaning of Dining Areas
- Closing and Re-opening of Venue Including Handling Loads and Monitoring Inventory.
Sales Manager
Sugar
05.2015 - 02.2018
- Direct sales
- Social media marketing management (Instagram)
- Inventory restocking and management/organization
- Entering merchandise into the system
- Customer assistance
- Monitoring the cleanliness and order status of the store environment
- Store window display setup
- In-store corner setup
- Pricing of clothing
- Use of cash register and POS service
Sales Assistant
G-Loft
11.2014 - Current
- Window and in-store corner setup
- Customer assistance
- Direct sales
- Monitoring cleanliness and order status of the store cash register and payments
Education
Piero della Francesca
Liceo artistico
06.2014
Skills
- Customer Service
- Highly organized and efficient
- Direct sales
- Effective relationship management
- Sales expertise
- Creating effective displays
- Team collaboration
LANGUAGES
English
Italian
Certification
- Certified RSA
- Driving Licence WA
Timeline
Waitress
Black Swan Restaurant
01.2025 - 04.2025
Section Waitress
Next Door Restaurant
04.2024 - 09.2024
Chef de Rang
Hotel and Restaurant Cappello
08.2021 - 03.2024
Waitress
Darsena Pop-Up
06.2021 - 08.2021
Waitress
La Casaccia
09.2020 - 06.2021
Sales Manager
Sugar
05.2015 - 02.2018
Sales Assistant
G-Loft
11.2014 - Current
Piero della Francesca
Liceo artistico
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