Aurora Perez
Kergunyah,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Graphic Design | Video Producer
Self-employed
01.2017 - Current
- Oversaw creative development and filming of different types of video content.
- Oversaw and managed video production needs for diverse audiences on behalf of direct advertisers and programmatic buyers.
- Optimised video content for distribution across diverse digital platforms, increasing overall reach and viewership.
- Enhanced video production quality by utilizing advanced editing techniques and innovative storytelling methods.
- Elevated overall video quality with meticulous attention to detail in all aspects of post-production, including colour grading, sound design, and motion graphics integration.
- Achieved high view content with published videos.
Remedial Massage Therapist
Self Employed
01.2012 - 01.2016
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
- Utilized trigger point therapy and myofascial release techniques to address clients'' specific pain points, contributing to improved mobility and pain reduction.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Enhanced clients'' well-being by applying various remedial massage techniques, including Swedish and deep tissue massages.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
Call Centre Representative
Services Australia/Medicare Sector
01.2013 - 01.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Sales Assistant
Vodafone/Telstra
01.2011 - 01.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Manager
InSport
01.2002 - 01.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Cert IV in Legal Services - Law
TAFE NSW
Online01.2021
DIPLOMA OF GRAPHIC DESIGN - Art And Design
BILLY BLUE COLLEGE OF DESIGN
Online01.2019
DIPLOMA OF REMEDIAL MASSAGE - Natural Health
AUSTRALIAN SCHOOL OF REMEDIAL MASSAGE
North Strathfield, NSW01.2012
HIGHER SCHOOL Certificate (YR 12) - HSC
Cambridge Park High School
Cambridge Park, NSW01.2002
Skills
- Attention to Detail
- Organisation
- Leadership
- Problem Solving
- Teamwork & Collaboration
- Conflict Resolution
- Animation and Motion Graphics
- Active Listening
- Critical Thinking
- Customer Service
- Goal-Oriented
- Sales expertise
- Problem-solving abilities
Photography, Digital Art, Poetry
I enjoy spending time in nature and undertaking photography of native flora and fauna. The main types of art I enjoy are of anthropomorphic animals.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsTeam Building / Company RetreatsTimeline
Graphic Design | Video Producer
Self-employed
01.2017 - Current
Call Centre Representative
Services Australia/Medicare Sector
01.2013 - 01.2014
Remedial Massage Therapist
Self Employed
01.2012 - 01.2016
Sales Assistant
Vodafone/Telstra
01.2011 - 01.2012
Manager
InSport
01.2002 - 01.2007
Cert IV in Legal Services - Law
TAFE NSW
DIPLOMA OF GRAPHIC DESIGN - Art And Design
BILLY BLUE COLLEGE OF DESIGN
DIPLOMA OF REMEDIAL MASSAGE - Natural Health
AUSTRALIAN SCHOOL OF REMEDIAL MASSAGE
HIGHER SCHOOL Certificate (YR 12) - HSC
Cambridge Park High School
Similar Profiles
Gabrielle DePietroGabrielle DePietro
Social Media Specialist at Self-EmployedSocial Media Specialist at Self-Employed
NAVRAJ SINGH BHATIANAVRAJ SINGH BHATIA
Freelance Trader at Self-employedFreelance Trader at Self-employed
William SalibaWilliam Saliba
Equity Trader at Self-EmployedEquity Trader at Self-Employed
Hanamariah GilbertHanamariah Gilbert
Customer service trainer at Self-employedCustomer service trainer at Self-employed
Nelly ZamoraNelly Zamora
Receptionist at Global Harbor Maritime & Shipping Line Inc,.Receptionist at Global Harbor Maritime & Shipping Line Inc,.